Senior SASE & Cloud Security Engineer (Remote)

Jobs Paloaltonetworks; Ireland; Remote; EUR 90,000 - 130,000; Full time

Job summary

Palo Alto Networks is seeking an experienced technical support engineer for European enterprise customers. This remote role operates on a late-evening to night-shift schedule (14:00-22:00 Ireland time), with periodic weekend and on-call rotations.

You will resolve complex Prisma Access, GlobalProtect, and cloud-service configurations, while collaborating with Product Management and Engineering to drive improvements.

Qualifications

• 5+ years in a technical support or systems engineering role
• 2+ years focused on SASE or Cloud Security
• Mastery of networking protocols including TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS and Web proxy
• Strong understanding of security concepts such as NGFW, ZTNA, SWG, and CASB
• Proficiency in network and API troubleshooting tools (Wireshark, MTR, Curl)
• Excellent written and verbal communication skills

Responsibilities

• Lead the resolution of critical and complex technical issues involving Prisma Access, GlobalProtect, and cloud-managed service configurations.
• Debug complex routing and connectivity issues across hybrid environments, including SD-WAN integrations and BGP peering, ensuring seamless service.
• Perform deep-dive packet analysis (Wireshark) and log analysis to provide comprehensive Root Cause Analysis (RCA) for high-priority incidents.
• Act as a designated technical point of contact and advocate for premium enterprise accounts, ensuring their SASE deployment aligns with best practices.
• Proactively collaborate and exchange information with Product Management and Engineering to influence product improvements based on customer feedback.
• Manage and optimize security policies, including SSL Decryption, DLP, WildFire, and Advanced Threat Protection within the Prisma environment.
• Create technical documentation and knowledge base articles, and lead internal training sessions to elevate the team's collective expertise.
• Mentor junior engineers, sharing knowledge and fostering a culture of continuous learning and applied problem-solving.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures. Be the subject matter expert on the core technologies of the Palo Alto Networks product line

Skills

Networking fundamentals

SASE / Cloud Security

TCP/IP / BGP / OSPF

Security concepts: NGFW, ZTNA, SWG,CAS

Troubleshooting tools (Wireshark, MTR,

Communication skills

Tools

Wireshark

MTR

Curl

Job description

Palo Alto Networks is seeking an experienced technical support engineer for European enterprise customers. This remote role operates on a late-evening to night-shift schedule (14:00-22:00 Ireland time), with periodic weekend and on-call rotations.

You will resolve complex Prisma Access, GlobalProtect, and cloud-service configurations, while collaborating with Product Management and Engineering to drive improvements.