Remote Senior SASE & Prisma Access Engineer

Palo Alto Networks, Inc.; Dublin; Teletrabalho; EUR 90 000 - 120 000; Tempo integral

Resumo da oferta

Palo Alto Networks in Ireland seeks a Senior Technical Support Engineer specializing in SASE with Prisma Access. You will serve as the technical backbone for our enterprise customers, solving complex networking and security challenges, mentoring engineers, and interfacing with Product Management and Engineering to influence the future of our SASE offerings.

This remote role operates on a schedule that accommodates European customers, with after-hours coverage as needed and collaboration across

Qualificações

• 5+ years in technical support or systems engineering, with at least 2 years focused on SASE or Cloud Security.
• Mastery of networking protocols including TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS and Web proxy.
• Strong understanding of security concepts such as NGFW, ZTNA, SWG, and CASB.
• Proficiency in network and API troubleshooting tools (e.g., Wireshark, MTR, Curl).
• Excellent written and verbal communication skills.

Responsabilidades

• Lead the resolution of critical and complex technical issues involving Prisma Access, GlobalProtect, and cloud-managed service configurations.
• Debug complex routing and connectivity issues across hybrid environments, including SD-WAN integrations and BGP peering, ensuring seamless service.
• Perform deep-dive packet analysis (Wireshark) and log analysis to provide comprehensive RCA for high-priority incidents.
• Act as a designated technical point of contact and advocate for premium enterprise accounts, ensuring their SASE deployment aligns with best practices.
• Proactively collaborate with Product Management and Engineering to influence product improvements based on customer feedback.
• Manage and optimize security policies, including SSL Decryption, DLP, WildFire, and Advanced Threat Protection within Prisma.
• Create technical documentation and knowledge base articles, and lead internal training sessions to elevate the team’s collective expertise.
• Mentor junior engineers, sharing knowledge and fostering a culture of continuous learning and applied problem-solving.
• Facilitate root cause investigations and manage corrective/preventative measures; be the SME on core Palo Alto Networks technologies.

Conhecimentos

Networking expertise

SASE experience

Communication skills

Troubleshooting tools

Problem solving

Ferramentas

Wireshark

MTR

Curl

Descrição da oferta de emprego

Palo Alto Networks in Ireland seeks a Senior Technical Support Engineer specializing in SASE with Prisma Access. You will serve as the technical backbone for our enterprise customers, solving complex networking and security challenges, mentoring engineers, and interfacing with Product Management and Engineering to influence the future of our SASE offerings.

This remote role operates on a schedule that accommodates European customers, with after-hours coverage as needed and collaboration across