Senior Retention Lead (Dublin)

MiFinity; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

MiFinity is seeking a commercially minded, data-driven Senior Retention Lead to take ownership of lifecycle marketing, CRM, customer engagement and loyalty across our global eWallet customer base. This role reports to the Chief Marketing Officer and focuses on activation, repeat usage and retention performance.

You will own retention across onboarding, activation, engagement, repeat usage, reactivation and churn reduction, leading Clevertap-driven campaigns across email, push, in-app and SMS.

Qualifications

• Commercially minded and data-driven Senior Retention Lead
• Experience in lifecycle marketing and CRM
• Experience in retention and reactivation programs
• Ability to collaborate cross-functionally with Product, Compliance, Customer Support, Commercial and Finance

Responsibilities

• Own the retention strategy across onboarding, activation, engagement, repeat usage, reactivation and churn reduction
• Lead CRM and lifecycle marketing using Clevertap as the automation platform
• Own MiRewards as part of retention, including segmentation, offer mechanics, reporting and continuous improvement
• Build customer segmentation and lifecycle journeys based on behaviour and lifecycle stage
• Design and execute retention campaigns across email, push, in-app, SMS and other channels
• Partner with Data/BI to build retention dashboards and surface actionable insights
• Run testing programs (A/B testing, dynamic content, personalised offers) and optimise journeys
• Work with Product, Compliance, Customer Support, Commercial and Finance to improve value and reduce friction
• Establish governance so campaigns are compliant, measurable, documented and delivered on time

Skills

Lifecycle marketing

Retention strategy

Data-driven decision making

Cross-functional collaboration

AB testing

Customer segmentation

Campaign management

Tools

Clevertap

Job description

MiFinity is a regulated fintech company offering a wide range of digital payment services to over 1 million users in 223+ countries and territories. Our eWallet product is used by 1,200+brands, and we are licensed by the UK FCA and the Malta MFSA, with offices in Dublin, Malta and Belfast. At MiFinity, we combine international reach with local expertise and a sharp focus on security, compliance and product innovation.

Role summary

MiFinity is seeking a commercially minded, data-driven Senior Retention Lead to take ownership of lifecycle marketing, CRM, customer engagement, loyalty and reactivation across our global eWallet customer base. This role reports directly to the Chief Marketing Officer and will be accountable for improving activation, repeat usage, customer value and retention performance.

Responsibilities

• Own the retention strategy across onboarding, activation, engagement, repeat usage, reactivation and churn reduction.
• Lead CRM and lifecycle marketing usingClevertap as theautomation platform.
• Own MiRewards as part of the broader retention remit, including segmentation, reward strategy, offer mechanics, reporting and continuous improvement.
• Build customer segmentation and lifecycle journeys based on behaviour, value, market, product usage and lifecycle stage.
• Design and execute retention campaigns across email, push, in-app, SMS and other relevant owned channels.
• Partner with Data/BI to build retention dashboards, define cohorts, track trends and surface actionable insight.
• Run a disciplined testingprogrammecovering A/B testing, dynamic content,personalisedoffers and journeyoptimisation.
• Work cross-functionally with Product, Compliance, Customer Support, Commercial and Finance to improve customer value and reduce friction.
• Establish clear governance so that campaigns are compliant, measurable, documented and delivered on time.