Senior Professional Services Consultant- German

Wrike; Ireland; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Life Insurance

Health Insurance

Income Protection

Parental leave (26 weeks paid)

Bike to Work scheme

25 days paid vacation

Job summary

Wrike is seeking a Senior Professional Services Consultant to join our team and lead key customer engagements across the DACH region. The role focuses on onboarding, design, configuration, rollout, and adoption monitoring in large-scale deployments, with close collaboration to sales and product teams.

You will mentor junior colleagues, drive change management, and ensure successful outcomes for complex customer journeys in a remote Ireland-based environment.

Qualifications

• 3+ years in consulting and customer facing roles.
• Experience in project management and former certifications as (Agile, PMI, Lean, etc.) is a plus.
• Ability to quickly understand customer’s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike.
• Extensive understanding of and ability to apply change management principles.
• Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO.
• Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies.
• Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support.
• Excellent verbal, presentation and written communication skills.
• Effective communication across all levels of an organization, particularly executive stakeholders.
• Ability to manage difficult audiences and complex client relationships with finesse and poise.
• Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations.

Responsibilities

• Leading individual customer engagements, and participating in or leading larger global customer rollouts.
• Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.
• Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings.
• Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.
• Managing successful completion of customer engagements while achieving critical success metrics.
• Advocating for the customer and assisting in the prioritization of new product features
• Collaborating with Wrike’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap.
• Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
• Represent the DACH region with cultural and language fluency (German native speaker required).
• Mentoring junior members of the Wrike team.

Skills

Consulting experience

Customer facing

German language

Project management

SaaS knowledge

Education

Relevant university degree

Tools

Wrike

Salesforce

Job description

Senior Professional Services Consultant- German

Ireland - Remote

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

We are seeking a talented Senior Professional Services Consultant to join our Professional Services team. In this role, you will have the opportunity to work with some of the best consulting minds, who bring varied industry experience and work management prowess. As a Professional Services Consultant, you will play a leading role in shaping our customer’s initial experience and paving the way for their long-term success.

Your Impact:

• Leading individual customer engagements, and participating in or leading larger global customer rollouts.
• Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.
• Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings.
• Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.
• Managing successful completion of customer engagements while achieving critical success metrics.
• Advocating for the customer and assisting in the prioritization of new product features
• Collaborating with Wrike’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap.
• Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
• Represent the DACH region with cultural and language fluency (German native speaker required).
• Mentoring junior members of the Wrike team.
• Possess qualities that make a good Wriker:
• Critical thinker, generally curious — a true problem solver
• Passionate about learning and improving every day, and motivated to excel
• Open to feedback; coachable
• Strong team player; tendency to put others first
• Self-starter with strong ownership skills, willing to go above and beyond the job description
• Creative and innovative

Your Qualifications:

• 3+ years in consulting and customer facing roles.
• Experience in project management and former certifications as (Agile, PMI, Lean, etc.) is a plus.
• Ability to quickly understand customer’s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike
• Extensive understanding of and ability to apply change management principles
• Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO
• Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies.
• Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support.
• Excellent verbal, presentation and written communication skills
• Effective communication across all levels of an organization, particularly executive stakeholders
• Ability to manage difficult audiences and complex client relationships with finesse and poise.
• Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations.
• Firm sense of accountability and ownership of work
• Deep understanding of the DACH market and fluency in German.
• Superior personal organization and time management skills
• Customer-centric, energetic person with extensive consulting skill set
• Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.

Standout Qualities:

• Relevant university degree
• Experience working in a SaaS environment
• Ability to position Wrike into an existing integrated ecosystem

Team Dynamics:

As part of our Professional services team, you will play a key role in sustaining our core values which make working at Wrike fun, challenging, and a place for career-defining work: Fail Gloriously | No Egos | One Wrike | Embrace Change Fearlessly | Best Ideas Win.

• 25 days of paid vacation
• Life Insurance plan
• Health Insurance
• Income Protection
• Parental leave (26 weeks paid for birth mothers, 4 weeks for non-birth parents)
• Bike to Work scheme

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

Approachable: We're friendly, easy to get along with, considerate, and helpful.

Our culture and Values

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.