Senior Product Manager

SmartRecruiters, Inc.; Dublin; Hybrid; EUR 85,000 - 110,000; Full time

Job summary

SAP Global Customer Support seeks a Product Manager to lead the strategy, development, and adoption of AI-powered solutions that shape the support experience for customers, partners, and support engineers.

You translate business and user needs into a clear vision, collaborating with engineering, UX, data science, and support teams to deliver measurable impact and roadmaps focused on customer value and data-driven outcomes.

Qualifications

• Proven experience in software product management; AI-powered products or AI technologies are a solid advantage.
• Strong ownership, accountability, and execution to drive initiatives to outcomes.
• Excellent written and verbal communication, presentation, and stakeholder management in English.
• Proven ability to build relationships with diverse internal and external stakeholders.
• Strong project management and prioritization in a dynamic, cross-functional environment.
• General understanding of product support processes and customer support operations is a plus.

Skills

Product management

AI experience

Stakeholder management

Project management

Cross-functional collaboration

Customer support knowledge

Job description

As a Product Manager within SAP Global Customer Support, you drive the strategy, development, and adoption of AI-powered solutions that shape the support experience for customers, partners, and support engineers.

You turn business and user needs into a clear product vision, actionable requirements, and innovative solution designs, partnering with engineering, UX, data science, and support teams to deliver measurable impact.

You define and drive outcome-focused roadmaps aligned with customer support goals, balancing customer value, business priorities, and data-driven insights.

By tracking success metrics, analyzing product usage and customer feedback, and leveraging AI across the product lifecycle -from ideation and prototyping to prioritization and documentation - you accelerate delivery, maximize adoption, and continuously improve product outcomes.

Where you belong

The AI & Support Product Management team transforms SAP Customer Support through AI innovation. You'll work with various SAP teams to deliver strategic, high-impact solutions while growing in a collaborative dynamic environment.

Qualifications

What you'll bring

Proven experience in software product management; experience with AI-powered products or AI technologies is a solid advantage.

Strong sense of ownership, accountability, and execution, with the ability to drive initiatives to successful outcomes.

Excellent written and verbal communication, presentation, and stakeholder management skills in English.

Proven ability to build relationships and collaborate successfully with diverse internal and external stakeholders.

Strong project management and prioritization skills in a dynamic, cross-functional environment.

General comprehension of product support processes and customer support operations is an advantage.

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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