Senior AI Product Manager — Support Excellence

SAP SE; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

SAP is seeking a Product Manager within the AI & Support Product Management team to shape AI-powered support solutions for customers, partners, and support engineers. You will translate business and user needs into a clear product vision, requirements, and innovative designs, collaborating with engineering, UX, data science, and support teams to deliver measurable impact.

You will drive outcome-focused roadmaps, balance customer value with business priorities, and track success metrics to

Qualifications

• Proven experience in software product management.
• Experience with AI-powered products or AI technologies is a solid advantage.
• Strong ownership, accountability and execution capabilities.
• Excellent written and verbal communication and stakeholder management in English.
• Ability to collaborate with diverse internal and external stakeholders.

Responsibilities

• Define product vision and strategy for AI-powered support solutions.
• Partner with engineering, UX, data science, and support teams to deliver outcomes.
• Translate business needs into actionable requirements and roadmaps.

Skills

Product management

AI-powered products

Ownership & execution

Communication

Stakeholder management

Cross-functional collaboration

Job description

SAP is seeking a Product Manager within the AI & Support Product Management team to shape AI-powered support solutions for customers, partners, and support engineers. You will translate business and user needs into a clear product vision, requirements, and innovative designs, collaborating with engineering, UX, data science, and support teams to deliver measurable impact.

You will drive outcome-focused roadmaps, balance customer value with business priorities, and track success metrics to