AI-Driven Product Manager for AI-Powered Support

SmartRecruiters, Inc.; Dublin; Hybrid; EUR 85,000 - 110,000; Full time

Job summary

SAP Global Customer Support seeks a Product Manager to lead the strategy, development, and adoption of AI-powered solutions that shape the support experience for customers, partners, and support engineers.

You translate business and user needs into a clear vision, collaborating with engineering, UX, data science, and support teams to deliver measurable impact and roadmaps focused on customer value and data-driven outcomes.

Qualifications

• Proven experience in software product management; AI-powered products or AI technologies are a solid advantage.
• Strong ownership, accountability, and execution to drive initiatives to outcomes.
• Excellent written and verbal communication, presentation, and stakeholder management in English.
• Proven ability to build relationships with diverse internal and external stakeholders.
• Strong project management and prioritization in a dynamic, cross-functional environment.
• General understanding of product support processes and customer support operations is a plus.

Skills

Product management

AI experience

Stakeholder management

Project management

Cross-functional collaboration

Customer support knowledge

Job description

SAP Global Customer Support seeks a Product Manager to lead the strategy, development, and adoption of AI-powered solutions that shape the support experience for customers, partners, and support engineers.

You translate business and user needs into a clear vision, collaborating with engineering, UX, data science, and support teams to deliver measurable impact and roadmaps focused on customer value and data-driven outcomes.