Senior Product Management Specialist - Tooling & Onboarding

Mastercard; Dublin; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Mastercard in Ireland seeks a Senior Specialist, Product Management to drive onboarding and adoption of Monday.com and Aha! across the organization. You will collaborate with engineering, product, and vendor teams to ensure smooth configuration, dashboards, and feature rollouts.

The role emphasizes stakeholder management, enterprise SaaS administration, and delivering demos and training to global teams, enabling efficient work management and data-driven decisions.

Formación

• 5+ years in technical product or program management in enterprise software
• Excellent communication and stakeholder management across global teams
• Deep understanding of managing platform tools like Monday.com, Aha!, Jira Cloud
• Experience as a Monday.com or Aha! Sys Admin (or similar SaaS tool) a plus

Responsabilidades

• Serve as primary contact for Monday.com and Aha! support, handling tickets and onboarding queries
• Onboard customers to Monday.com and Aha!, including license validation and user provisioning
• Configure and optimize boards, templates, dashboards, and workflows at workspace/enterprise level
• Conduct demos and office hours to train users on configuration, automation, and new features
• Collaborate with engineering/product to troubleshoot integrations and tool enhancements
• Support change requests for tool configuration updates and API changes
• Monitor platform activity to ensure data quality and resiliency
• Develop dashboards and documentation using DOMO, Confluence, and other reporting tools
• Create and update Confluence training resources for enterprise guidance

Conocimientos

Stakeholder management

Enterprise software

Agile work management

Jira Cloud / Atlassian

Monday.com admin

Aha! admin

Herramientas

Monday.com

Aha!

Jira Cloud

Confluence

DOMO

Descripción del empleo

Mastercard in Ireland seeks a Senior Specialist, Product Management to drive onboarding and adoption of Monday.com and Aha! across the organization. You will collaborate with engineering, product, and vendor teams to ensure smooth configuration, dashboards, and feature rollouts.

The role emphasizes stakeholder management, enterprise SaaS administration, and delivering demos and training to global teams, enabling efficient work management and data-driven decisions.