Senior Product Ops Lead for Enterprise Tools

Mastercard; Swords; On-site; EUR 90,000 - 120,000; Full time

Job summary

Mastercard Senior Specialist, Product Management leads Tier 1/2 support for Monday.com and Aha! users across Mastercard, ensuring onboarding, issue resolution, and vendor coordination.

You will work with engineering, product, and vendor teams to maintain operational excellence and drive adoption of Monday.com and integrated tools. This role requires strong communication and problem-solving skills, with demos, onboarding, configuration, and reporting to enable enterprise-wide best practices.

Qualifications

• 5+ years in technical product or program management in enterprise software or agile environments.
• Excellent communication and stakeholder management across global teams.
• Experience with Monday.com, Aha! and Jira Cloud / Atlassian ecosystem is a plus.
• Experience as a Monday.com or Aha! Sys Admin is a plus.

Responsibilities

• Serve as the primary contact for Monday.com and Aha! support, handling Remedy tickets, onboarding queries and vendor management.
• Facilitate onboarding of customers to Monday.com and Aha!, including license validation and user provisioning.
• Configure and optimize boards, templates, dashboards, and workflows at workspace and enterprise level.
• Conduct demos and office hours to troubleshoot, train and guide users on best practices.
• Partner with engineering and product teams to troubleshoot integration issues and tool enhancements.
• Support CRQ planning and execution for configuration updates and API changes.
• Monitor day-to-day platform activity to ensure data quality and resiliency.
• Build and manage reporting and documentation through dashboards and Confluence.
• Develop and improve Confluence pages and training resources.

Skills

Communication

Stakeholder mgmt

Tech PM

Enterprise software

Tools

Monday.com

Aha!

Jira Cloud

Job description

Mastercard Senior Specialist, Product Management leads Tier 1/2 support for Monday.com and Aha! users across Mastercard, ensuring onboarding, issue resolution, and vendor coordination.

You will work with engineering, product, and vendor teams to maintain operational excellence and drive adoption of Monday.com and integrated tools. This role requires strong communication and problem-solving skills, with demos, onboarding, configuration, and reporting to enable enterprise-wide best practices.