Product Platform Specialist — Monday.com & Aha! Admin

Mastercard; Bray; On-site; EUR 90,000 - 120,000; Full time

Job summary

Mastercard is seeking a Senior Specialist, Product Management to provide Tier 1 and Tier 2 product support for Monday.com and Aha! users across the organization in Bray, Ireland.

You will onboard customers, validate licenses, configure workspaces, and train users while coordinating with engineering, product, and vendor teams to ensure smooth tool adoption and platform reliability. The role emphasizes collaboration with global teams, managing integrations, and driving tool enhancements.

Qualifications

• 5+ years in technical product or program management, preferably in enterprise software or agile work management environments.
• Excellent communication and stakeholder management, both internal and external, across global teams.
• Deep understanding and/or background of managing platform tools across an enterprise. Experience with Monday.com, Aha! and Jira Cloud / Atlassian ecosystem, a plus.
• Experience as a Monday.com or Aha! Sys Admin (or similar SaaS tool) a plus.

Responsibilities

• Serve as the primary contact for Monday.com and Aha! support, handling Remedy tickets, onboarding queries, user escalations and vendor management.
• Facilitate onboarding of customers to Monday.com and Aha!, including license validation, workspace set up & configuration, user training and user provisioning.
• Configure and optimize boards, templates, dashboards, and workflow automations at workspace & enterprise level.
• Conduct regular demos and office hours to troubleshoot, train and guide users on best practices for workspace configuration, automation, and new feature rollout.
• Partner with engineering and product teams to troubleshoot integration issues, tool enhancements and other customer / vendor queries.
• Support CRQ planning and execution as needed for tool configuration updates, API changes, and any other production impacted change request.
• Monitor day-to-day platform activity to ensure data quality and platform resiliency is maintained.
• Build and manage reporting / documentation through dashboards, DOMO, Confluence and other enterprise reporting tools.
• Develop and continuously improve Confluence page and training resources to guide enterprise on best practices and provide key tool updates.

Skills

Product management

Stakeholder management

Platform tools

SaaS admin

Tools

Monday.com

Aha!

Jira Cloud / Atlassian

Job description

Mastercard is seeking a Senior Specialist, Product Management to provide Tier 1 and Tier 2 product support for Monday.com and Aha! users across the organization in Bray, Ireland.

You will onboard customers, validate licenses, configure workspaces, and train users while coordinating with engineering, product, and vendor teams to ensure smooth tool adoption and platform reliability. The role emphasizes collaboration with global teams, managing integrations, and driving tool enhancements.