Senior Parts Advisor

Toyota Naas; Naas; On-site; EUR 32,000 - 45,000; Full time

Job summary

Toyota Naas in Naas, Ireland, is seeking a Senior Parts Advisor to deliver exceptional customer service to retail and workshop customers and to efficiently identify parts requirements and process orders. You will manage stock, assist with pricing, communicate with service advisors, and ensure accurate invoicing and records while maintaining Toyota standards and a professional image.

This role demands strong organisational skills, reliability, and a proactive attitude, with a focus on teamwork

Qualifications

• Strong customer service skills essential.
• Excellent organisation and communication abilities required.
• Proficient PC skills; Auto View experience is advantageous.

Responsibilities

• Help customers (retail and workshop) choose parts in a friendly, professional way.
• Inform customers about compatible parts and specials to showcase full product range.
• Answer calls with price quotes and information; assist with stock checks and pricing alignment.
• Process orders accurately and ensure proper invoicing and records.

Skills

Customer service

Organisational skills

Communication

Self-motivation

Drive and initiative

Tools

Auto View

Job description

The successful candidate must possess:

Strong Customer Service skills.

Toyota Naas is now looking for a Senior Parts Advisor to join the team!

We are looking for a well-rounded, flexible individual, who works well as part of a team and willing to learn the "Toyota Way". Join our award-winning team at Toyota Naas, where excellence is not just a goal but a tradition. We are proud to announce that we have been honoured with the prestigious title of Franchised Aftersales Operation of the Year by the esteemed Society of the Irish Motor Industry (SIMI). With 70 years of outstanding service and dedication in the motor business, we continue to set the standard for automotive excellence. As we celebrate this significant milestone, we invite passionate individuals who share our commitment to quality and innovation to join us in shaping the future of the automotive industry. Be a part of our legacy and embark on a rewarding career journey with Toyota Naas. We have recently announced our plans to develop a new dealership for Toyota and Lexus in Naas. We have ambitious plans for further growth and are now looking to recruit.

The Toyota Principles are;

#1. Customer First, #2. Respect for all people, #3. Continuous improvement using Kaizen and Lean 6 Sigma methodologies.

PURPOSE OF THE POSITION

The Parts Advisor is responsible for providing excellent customer service to all customers and the workshop, by accurately identifying customer needs, providing product solutions, and processing orders in a timely manner.

Responsibilities

• Assists all customers (retail and work shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.

The successful candidate must possess:

• Strong Customer Service skills.
• Strong organisation skills.
• Excellent PC skills - Auto view experience would be an advantage.
• Previous Experience as a Parts Advisor would be an advantage.
• Passionate about the Motor trade and the Toyota Way.
• You must possess a strong work ethic and be self-motivated.
• You must have the drive, initiative and focus required. You must be enthusiastic and committed.
• You must be a highly-motivated self-starter; in this role, you will operate in a multi-task environment with deadlines and will be able to challenge themselves to exceed standards.
• You must be flexible and capable of working under pressure and to tight deadlines.
• A confident communicator with the ability to communicate effectively in writing and verbally.
• You must possess valid driver's license.