Senior Manager Quality and Compliance, Cloud ECT

DSV - Global Transport and Logistics; Dublin; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Enhanced annual leave

Salary Sacrifice Cycle Scheme

Employee counselling

Company pension with life and critical

Job summary

DSV - Global Transport and Logistics in Dublin, Ireland, is seeking a Senior Manager Quality and Compliance ECT to shape how quality is delivered across European Control Tower operations. You will ensure services are consistent, reliable, and aligned with customer expectations and internal standards.

This role leads a scalable Quality & Compliance function within a growing, tech-enabled Control Tower environment, partnering with Operations, Commercial and Product teams to drive continuous

Qualifications

• Experience in quality or compliance within logistics or Control Tower environments.
• Proven ability to lead audits and implement QMS governance.
• Strong analytical skills to translate data into actions.

Responsibilities

• Define and lead the Quality & Compliance strategy across European Control Tower operations.
• Establish governance frameworks, standards, and audit structures that ensure consistency and excellence.
• Design and implement internal audit programmes, including transactional and process audits.
• Own and develop the Quality Management System (QMS) and SOP governance.
• Translate customer requirements into operational standards and ensure consistent execution.
• Lead the end-to-end customer complaint process, including root cause analysis and resolution.
• Identify trends from audits and operational data and drive continuous improvement initiatives.
• Act as a key quality partner for strategic customers, building trust and transparency.
• Lead customer reviews, escalations, and quality discussions with professionalism and solution focus.
• Collaborate closely with Operations, Commercial, and Product teams to embed quality culture.
• Identify and mitigate risks while ensuring compliance with contractual obligations.
• Build and scale a dedicated Quality team over time within ECT.

Skills

Quality management

Compliance

SOP governance

Root cause analysis

Continuous improvement

Data analytics

Cloud/digital ops

Job description

Job Req Number: 118881

Time Type: Full Time

Senior Manager Quality and Compliance ECT

Location: Dublin, Ireland

Hours: Monday to Friday, 37.5 hours per week, flexibility required

You will play a key role in shaping how quality is delivered across our European Control Tower operations. In this role, you ensure that our services are consistent, reliable, and aligned with both customer expectations and internal standards. Your work will directly impact how we move goods, data, and decisions globally — keeping supply chains running when it matters most. This is an opportunity to build and lead a scalable Quality & Compliance function within a growing, tech-enabled Control Tower environment.

What will you be doing?

• Define and lead the Quality & Compliance strategy across European Control Tower operations
• Establish governance frameworks, standards, and audit structures that ensure consistency and excellence
• Design and implement internal audit programmes, including transactional and process audits
• Own and develop the Quality Management System (QMS) and SOP governance
• Translate customer requirements into operational standards and ensure consistent execution
• Lead the end-to-end customer complaint process, including root cause analysis and resolution
• Identify trends from audits and operational data and drive continuous improvement initiatives
• Act as a key quality partner for strategic customers, building trust and transparency
• Lead customer reviews, escalations, and quality discussions with professionalism and solution focus
• Collaborate closely with Operations, Commercial, and Product teams to embed quality culture
• Identify and mitigate risks while ensuring compliance with contractual obligations
• Build and scale a dedicated Quality team over time within ECT

About You

• Strong experience in Quality Management or Compliance within logistics or Control Tower environments
• Deep knowledge of SOP governance, audit frameworks, and Quality Management Systems (QMS)
• Proven experience in root cause analysis and continuous improvement methodologies Strong analytical skills with the ability to translate data into actionable insights
• Understanding of cloud-based or digital operational environments
• Ability to balance strategic development with hands‑on execution

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme
• Employee counselling, for support with physical and mental wellbeing
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it.

We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.