Senior Live Programs & Customer Education Lead

Fin. The highest performing Customer Agent; Dublin; Ibrido; EUR 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work policy

Descrizione del lavoro

Fin, now part of Salesforce, is seeking a Senior Customer Education Manager, Live Programs to own the live training curriculum end-to-end, deliver flagship Fin Academy Live, and support strategic customers alongside our Deployment Services team. This high-visibility role involves presenting to users, admins, and C-suite audiences, and shaping Fin’s presence in live events.

Travel is required. You will design engaging live experiences (webinars, cohorts, in-person workshops) and drive customer

Competenze

• 8+ years of training experience in a SaaS or tech environment; professional services and/or customer success experience required.
• Strong grasp of adult learning principles and best practices for live training.
• Proven content design skills with presentations and training that have clear information hierarchy and drive customer action.
• Ability to communicate complex, technical concepts and AI product nuances clearly.
• Strong executive presence; able to present to large audiences and senior management.

Mansioni

• Own the live education program end-to-end by setting vision, roadmap, and success metrics.
• Design and deliver engaging live experiences including webinars, cohorts, in-person workshops, and flagship Fin Academy Live.
• Partner with Deployment Services to tailor training for Enterprise customers and ensure scalable deployment.
• Collaborate with Customer Education to maintain a holistic training curriculum aligned with company objectives.
• Iterate offerings to increase onboarding, feature adoption, and automation rates based on feedback.

Conoscenze

Training experience

SaaS/tech experience

Adult learning principles

Content design

Technical communication

Executive presence

Public speaking

Program management

Descrizione del lavoro

Fin, now part of Salesforce, is seeking a Senior Customer Education Manager, Live Programs to own the live training curriculum end-to-end, deliver flagship Fin Academy Live, and support strategic customers alongside our Deployment Services team. This high-visibility role involves presenting to users, admins, and C-suite audiences, and shaping Fin’s presence in live events.

Travel is required. You will design engaging live experiences (webinars, cohorts, in-person workshops) and drive customer