Senior Learning Experience Design Lead

Salesforce; Dublin; On-site; EUR 70,000 - 110,000; Full time

Job summary

Salesforce seeks a Senior LED Analyst to design transformative learning experiences that empower Salesforce teams and customers. You will act as a strategic partner, diagnose root causes, shape solutions, and ensure programs deliver measurable impact.

You’ll lead end-to-end projects, mentor juniors, and apply advanced instructional design, data insights, and AI tools to drive business outcomes while championing accessibility and inclusion across learning experiences.

Qualifications

• 5+ years of instructional design or learning experience design in a corporate or enterprise environment.
• Experience leading end-to-end learning design projects, from needs analysis through delivery and evaluation.
• Advanced knowledge of instructional design methodologies (ADDIE, SAM, Agile) and performance consulting approaches.
• Strong skills in stakeholder management—synthesizing diverse perspectives, navigating objections, and building consensus.
• Demonstrated ability to design accessible, inclusive learning experiences aligned with accessibility standards.

Responsibilities

• Design & Deliver Impactful Learning: Lead the creation of engaging, inclusive, and effective learning programs using advanced instructional design principles and performance consulting approaches.
• Act as a Performance Consultant: Analyze business problems, uncover root causes, and align learning solutions with measurable outcomes.
• Champion Accessibility & Inclusion: Ensure all experiences meet accessibility standards and foster equity for diverse learners.
• Leverage Data & Insights: Interpret complex data sets, learner feedback, and business metrics to refine solutions and demonstrate impact.
• Integrate Emerging Tools & AI: Explore and apply new technologies, including AI agents, to enhance design, efficiency, and innovation.
• Lead & Mentor: Guide junior analysts, model best practices, and share expertise in instructional design, collaboration, and problem solving.
• Facilitate Collaboration: Build trust with stakeholders and SMEs, navigate objections, and integrate multiple perspectives into cohesive solutions.
• Communicate with Impact: Craft compelling stories, facilitate effective meetings, and clearly present findings and recommendations to diverse audiences.
• Manage Complex Projects: Drive large-scale initiatives forward with strong project management discipline, ensuring scope, timelines, and deliverables are achieved.

Skills

Instructional design

Performance consulting

Data-driven design

Accessibility & inclusion

Stakeholder management

Project management

Mentoring

Storytelling & communication

Tools

Rise

Storyline

AI agents

Job description

Salesforce seeks a Senior LED Analyst to design transformative learning experiences that empower Salesforce teams and customers. You will act as a strategic partner, diagnose root causes, shape solutions, and ensure programs deliver measurable impact.

You’ll lead end-to-end projects, mentor juniors, and apply advanced instructional design, data insights, and AI tools to drive business outcomes while championing accessibility and inclusion across learning experiences.