Senior IT Service Desk Lead – End-User & AI Ops

Jobgether; Ireland; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Flexible working arrangements

International environment

AI infrastructure projects

Job summary

Jobgether is seeking a Service Desk L3 – IT Operations Technical Lead to operate from Ireland. You will act as the final escalation point for complex incidents, drive incident response, and oversee end-user computing across endpoints, identity services, and security-related processes.

You will collaborate with cross-functional teams, shape support maturity, and influence operational excellence in a fast-moving AI infrastructure environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years in IT support with progression in responsibility.
• Advanced certifications such as Microsoft 365, Azure, ITIL Intermediate, Security+ or equivalent.
• Deep knowledge of enterprise IT systems, networks and security practices.

Responsibilities

• Act as the highest-level technical escalation point within the Service Desk for high-severity incidents.
• Coordinate major incident response and post-incident follow-up.
• Support L1/L2 with complex cases and guidance on troubleshooting.
• Lead end-user computing initiatives across Windows/macOS endpoints, identity, and collaboration tools.
• Configure and administer Service Desk tooling (Jira Service Management, automation, MDM).
• Maintain and improve Service Desk procedures, runbooks, and knowledge base.

Skills

Incident management

End-user computing

Root-cause analysis

Cross-functional collaboration

Security practices

Education

Bachelor's degree in Information Technology

Tools

Jira Service Management

Entra ID/Active Directory

Microsoft 365

MDM policies

Job description

Jobgether is seeking a Service Desk L3 – IT Operations Technical Lead to operate from Ireland. You will act as the final escalation point for complex incidents, drive incident response, and oversee end-user computing across endpoints, identity services, and security-related processes.

You will collaborate with cross-functional teams, shape support maturity, and influence operational excellence in a fast-moving AI infrastructure environment.