Senior IT Operations & Endpoints Lead (Remote-Friendly)

Fenergo; Dublin; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare cover

Company pension contribution

Annual bonus opportunity

Work From Home set-up allowance

Global client work

Job summary

Fenergo is seeking a Senior Technical Support Specialist in Dublin to join Corporate IT. You will be the escalation point for complex incidents and ensure reliable technology across our global offices.

You will administer Microsoft 365, Entra ID, AD and Intune, manage endpoints and drive automation to improve tooling and knowledge sharing. This is a global Fintech environment with a collaborative team.

Qualifications

• Experience in IT Operations or Corporate IT support.
• Administration of Microsoft 365, Entra ID, AD and Intune.
• Strong troubleshooting and incident response skills.
• Experience leading technical responses to major incidents.
• Familiarity with ITSM processes and documentation.
• Knowledge of endpoint security and vulnerability remediation.
• Experience with scripting to automate tasks.

Responsibilities

• Act as the primary escalation point for complex Corporate IT issues.
• Administer and support Microsoft 365, Entra ID, AD and Intune globally.
• Manage Windows and macOS endpoints with Intune and related tools.
• Operate identity and access processes including MFA and SSO.
• Monitor service health, alerts, and incident queues; improve monitoring.
• Work with Security on vulnerability remediation and incident response.
• Support meeting rooms and audiovisual systems for executive meetings.
• Implement changes and support deployments, migrations, projects.
• Maintain runbooks and SOPs, coach team members.
• Automate repetitive tasks and coordinate vendor issues.

Skills

IT Operations

Microsoft 365

Entra ID

Intune

Incident Management

Automation Scripting

Stakeholder Communication

Tools

Active Directory

Microsoft Entra ID

PowerShell

Jira Service Management

Job description

Fenergo is seeking a Senior Technical Support Specialist in Dublin to join Corporate IT. You will be the escalation point for complex incidents and ensure reliable technology across our global offices.

You will administer Microsoft 365, Entra ID, AD and Intune, manage endpoints and drive automation to improve tooling and knowledge sharing. This is a global Fintech environment with a collaborative team.