Senior IT Project Manager – CRM Technical Delivery

Cpl Group; Dublin; On-site; EUR 71,000 - 95,000; Full time

Job summary

Enterprise Ireland is seeking a Senior IT Project Manager to lead client-side technical delivery for the LCES CRM platform, coordinating with Local Enterprise Offices and a technology partner.

You will manage planning, budgeting and risk, ensure data migration and testing readiness, and report progress to governance forums, with a focus on secure, scalable SaaS solutions.

The role is based in East Point, Dublin, on a permanent contract with a closing date of 13 October 2026.

Qualifications

• Significant experience leading client-side IT delivery for large-scale CRM projects.
• Ability to coordinate cross-functional teams and external partners.
• Strong governance, risk and change management capabilities.
• Experience with Dynamics 365, Power Platform or similar CRM tech.

Responsibilities

• Lead client-side delivery and assurance for the CRM platform, coordinating with EI, LEOs and delivery partner.
• Manage design, build, data migration, testing and go-live activities with stakeholders.
• Oversee risk, budgets, RAID log and reporting to governance forums.
• Ensure CRM platform remains secure, compliant and fit for purpose post-implementation.

Skills

Client-side delivery

Stakeholder management

IT project delivery

SaaS CRM

Education

Degree in CS or related

Tools

Dynamics 365

Power Platform

Azure

Job description

Title - Senior IT Project Manager

Grade - Level E

Department CRM Technical Delivery

Reporting to - Technology Transformation Delivery Department Manager

Location - East Point, Dublin

Job Salary - €83,113

Contract type - Permanent

Closing date - Tuesday, 13th October 2026

Background

Enterprise Ireland is the Irish government’s trade and innovation agency, supporting innovative Irishbusinesses to grow globally. We help ambitious, export-focused companies scale, create jobs and expandinternationally. Our clients employ over 230,000 people across all regions of Ireland, making a significantcontribution to the Irish economy.

Our strategy, Delivering for Ireland, Leading Globally (2025–2029), aims to ‘Accelerate Sustainable IrishBusiness’ by supporting exporting companies to drive economic growth and employment nationwide, withthe long-term goal of making them the primary engine of the Irish economy. It focuses on four objectives: Start, Compete, Scale and ConnectEnterprise Ireland delivers tailored support through start-up, scaling, innovation and leadershipprogrammes, alongside funding and investment schemes. This is backed by approximately 850 staff acrossa network of offices in Ireland and 40 international locations, helping Irish businesses succeed globally.

Local Enterprise Offices working with Enterprise Ireland

The 31 Local Enterprise Offices (LEOs) play a key role in supporting entrepreneurship and the growth ofsmall and micro enterprises across Ireland. Working in partnership with Enterprise Ireland and the LocalAuthorities, LEOs provide advice, training, mentoring and financial supports to businesses, helping themstart, grow, innovate and improve competitiveness.

As part of its strategic partnership with the LEO network, Enterprise Ireland is leading the delivery of a newClient Relationship Management Solution (CRMS) that will modernise how LEOs manage clientengagement, grants and service delivery, while improving data quality, operational efficiency and the overallclient experience.

LEO Client Engagement & Support (LCES) Programme

The LEO Client Engagement & Support (LCES) Programme is a strategic initiative to implement a modernClient Relationship Management Solution (CRMS) across the 31 Local Enterprise Offices. Built on anenterprise-class Saas based CRM, the solution will support end-to-end digital service delivery, streamlinebusiness processes and provide enhanced integration with Enterprise Ireland systems.

Significant progress has been made, including the establishment of a robust governance framework, sign off of the Business Requirements Document (BRD), and definition of key technical foundations, includingrequirements traceability, data migration and testing strategies. A technology delivery partner is being

selected to deliver the solution through design, build, data migration, testing, user acceptance testing, go live and post-implementation support. The programme is now entering its next phase, focused on mobilisingdelivery teams, conducting design workshops, validating user acceptance criteria, and progressing throughbuild and phased deployment.

Role Purpose

The Technology Transformation Delivery Department manages Enterprise Ireland’s delivery of strategictechnology programmes, working across business, IT, cyber and external delivery partners to implementsecure, integrated and user-focused digital services that support Enterprise Ireland’s operational andstrategic needs.

The Senior IT Project Manager will act as Enterprise Ireland’s client-side technical delivery and assurancelead for the planning, implementation, deployment, support, maintenance and change management of theSaaS-based CRM platform underpinning the LCES Programme. The platform will include an online clientportal, CRM, grant management, reporting and analytics, workflow automation and integration with relatedEnterprise Ireland, Local Authority and other third-party systems.

The two-year implementation programme will comprise a connected series of concurrent technicalworkstreams designed to deliver the technical objectives of the LCES Programme. The programme will bedelivered through a cross-functional Enterprise Ireland and LEO programme team working with theselected technology delivery partner, supporting digitally enabled transformation, addressing key businesspain points, improving the client experience and building best-in-class service delivery capability for LEOclient companies. The Senior IT Project Manager will assure that IT deliverables are completed tospecification and will coordinate ongoing change management for the CRMS platform and related reportingstructures required by the LEOs and other stakeholders.

The successful candidate will act as the primary client-side liaison between the selected technologydelivery partner, other external IT platform service providers and the relevant business teams, workingclosely with the programme manager and reporting regularly on IT implementation progress to theprogramme management and governance forum. The programme manager will be responsible for theoverall programme plan, budget, resource tracker and RAID log and will be the primary representative ofthe programme at relevant governance forums. Following implementation, the Senior IT Project Managerwill assume responsibility for ensuring that the CRMS platform remains available, secure and fit for purposefor the LEO Network.

Key Deliverables

• Project manage Enterprise Ireland’s client-side technical delivery and assurance activities for theCRM platform implementation, working with Enterprise Ireland colleagues, LEO business teams,external stakeholders, the selected technology delivery partner and other digital partners to supportsuccessful delivery of the LCES programme objectives.
• Act as the primary client-side liaison between the selected technology delivery partner, otherexternal IT platform service providers, LEO business teams and relevant internal stakeholders.
• Establish and maintain client-side requirements traceability throughout the SaaS CRMimplementation, working with business stakeholders and the technology delivery partner to ensureagreed business requirements, customer journeys and workflows are mapped to functional designdocuments, technical configurations, integrations, UAT scripts and final signoffs.
• Review, challenge and assure technology delivery partner outputs against agreed scope,requirements, timelines, quality expectations and governance commitments, supporting formalclient-side acceptance of key deliverables.
• Manage implementation-phase technology risks, ensuring that controls, actions, decisions andescalations are tracked and progressed to reduce the likelihood and impact of identified risks.
• Lead client-side assurance of data migration and data quality activities, including data cleansing,mapping, validation, reconciliation and readiness for cutover, working with business teams, ITcolleagues and the technology delivery partner.
• Oversee and assure the thoroughness and effectiveness of integration testing, user acceptancetesting and release readiness prior to live deployment, working with the technology delivery partnerand relevant stakeholders to support successful outcomes.
• Coordinate client-side cutover, deployment, go-live readiness and early-life support activities,ensuring that deployment plans, communications, training, defect management, escalation routes,support arrangements and go/no-go inputs are understood, tracked and progressed with relevantstakeholders.
• Work with business teams, LEO stakeholders and the technology delivery partner to assuredelivery of operational, management and strategic reporting requirements for the LEO Network.
• Lead client-side functional change management for the CRM platform, including changes tointernal and external data interfaces, ensuring that change impacts, dependencies, approvals andimplementation activities are understood and progressed with relevant stakeholders.
• Provide CRM platform-related support and guidance to the LEO Centre of Excellence, LEObusiness teams and other stakeholders during implementation and transition to support andmaintenance operations.
• Support assurance that CRM platform systems, integrations, data processes and operatingprocedures remain compliant with relevant legislation, including data protection and GDPRrequirements.
• Contribute to the development and implementation of policies, processes and procedures that alignCRM platform operations with best practice in information security, change management, datamanagement and service delivery.
• Coordinate with Enterprise Ireland’s Technology Transformation Delivery and BPI, IT & Cyberdepartments to secure internal resourcing for LCES Programme workstreams and tasks whenrequired.
• Collaborate with IT colleagues across both departments to improve Enterprise Ireland’s knowledgeand expertise regarding LEO CRM requirements and overall digital technology delivery.
• Own Enterprise Ireland’s post-implementation IT-related ongoing risk management for thedelivered LEO CRM platform, maintaining the risk register, tracking controls and progressing agreed mitigation actions with internal teams and external service providers.
• Undertake additional tasks consistent with the role’s responsibilities and the evolving needs of theLCES Programme and Enterprise Ireland.

Functional Competencies (Key Skills and Knowledge)

• Significant experience of leading client-side technical delivery and assurance for large-scale IT enabled projects, including the delivery or oversight of Microsoft Dynamics 365, Power Platform orcomparable enterprise CRM implementations, is essential.
• Demonstrated experience of managing senior stakeholder relationships, attending governanceforums and working with cross-functional delivery teams in a complex organisational environmentis essential.
• Proven ability to coordinate complex technical workstreams across internal teams and externaldelivery partners, manage competing delivery priorities and maintain quality outputs againstagreed timelines is essential.
• Experience overseeing and assuring data migration, data quality, systems integration, testing, useracceptance testing and release readiness across large-scale technology programmes is essential.
• A strong understanding of information security, cyber security, data protection and GDPRconsiderations relating to digital services, software applications, data and integrations is essential.
• A degree-level or equivalent qualification in Computer Science or a related discipline, or equivalentprofessional experience, is essential.
• Experience of implementing projects with the following additional technologies, Azure IntegrationServices, Microsoft Fabric, PowerBI, SharePoint Online, Entra ID is desirable.
• Experience supporting the transition of a newly implemented platform, through hypercare, intooperational support, including support models, service levels, governance, change control andcontinuous improvement is desirable.
• Experience of IT project budget management, contract management, public procurementprocesses and working with external service providers, resources and consultants is desirable.
• A project management qualification, such as PMP, PRINCE2 or equivalent, or a degree-levelqualification in project management or a related discipline, is desirable.
• Excellent oral and written communications skills and experience to deliver effective engagementand interactions across the range of stakeholders.
• Proven ability to take on new projects and tasks as they arise, work on own initiative, set goals anddeliver tasks on schedule.
• Ability to work effectively in a team environment with a co-operative and flexible attitude tocolleagues.

Enterprise Ireland Behavioural Competencies

Results Focused

The ability to remain outcome and results focused with regard to business priorities andorganisational goals, monitoring progress and adjusting approach ensuring delivery against theappropriate timescales.

Innovation and Risk-Taking

Actively encourages new ideas, experimentation and measured risk-taking, while always being onthe lookout for opportunities to continuously improve business processes and efficiencies withinEnterprise Ireland and client organisations.

Problem Solving and Decision-Making

The ability to be decisive and take tough decisions about clients, people and costs to deliversustainable results, using the analysis of information and situations to make logical and sound

decisions.

Client Focused

The ability to provide an excellent client service focusing on client needs and building andmaintaining effective personal and business relationships to advance clients’ objectives andEnterprise Ireland strategy.

Communicating with Impact to Influence Others

Communicates in a manner that will persuade, convince, and influence their own staff and others,both internally and externally, to motivate, inspire or encourage them to follow a particular courseof action.

Teamworking

Co-operates with colleagues, shares information, and respects the opinions and values of staffmembers.Understands the skills, experience and knowledge of staff members and maximises how

these can be utilised to the benefit of the department, the organisation, and the client.

Embracing & Leading Change

Understands the business agenda of Enterprise Ireland and embraces changes for area ofresponsibility and for external and internal clients.

Acting / Leading with Integrity

Lives the Enterprise Ireland purpose and values, acting genuinely and with integrity, in a mannerthat builds trust and engages and motivates others, placing the genuine needs of the client, theorganisation, and staff ahead of personal agendas

Networking

Establishes and maintains mutually beneficial relationships with colleagues and other networks forthe purpose of sharing information.

Developing Yourself & Others

Creates an environment that enables others to excel in terms of job performance.

Application and Selection Process

Eligibility:

This recruitment competition is being managed by our recruitment partner, CPL.

The selection process may include shortlisting of candidates.The selection criteria will be based on thefunctional competency requirements listed as essential for the position. It is therefore important that youclearly demonstrate how your skills, knowledge and experience meet each essential competency,

providing specific, relevant examples and evidence where appropriate to support your application using

the mandatory application form.