Senior IT Project Manager – CRM Technical Delivery

Enterprise Ireland; Dublin; On-site; EUR 80,000 - 108,000; Full time

Job summary

Enterprise Ireland in Dublin is seeking a Senior IT Project Manager – CRM Technical Delivery to lead client-side technical delivery for the LCES CRM SaaS platform, covering planning, deployment, support, and change management.

The role requires coordinating cross-functional teams, managing budgets and governance, and ensuring security and integrity of the CRM and reporting systems for LEOs and stakeholders.

Qualifications

• The Senior IT Project Manager will act as client-side technical delivery and assurance lead for planning, implementation, deployment, support, maintenance and change management of a SaaS-based CRM platform.

Responsibilities

• Lead client-side technical delivery and assurance for CRM platform within the LCES programme.
• Coordinate cross-functional teams across IT, business and external partners.
• Monitor project progress, budget, resources and RAID log; report to governance forums.

Job description

Please visit "Apply for a Vacancy | Careers | Enterprise Ireland (enterprise-ireland.com)" for further details

Job Title:

Senior IT Project Manager – CRM Technical Delivery

Location:

East Point, Dublin

€83,113 to €102,076 per annum contributory superannuation

Rising to €105,211 and €108,355 by long service increments.

€80,278 to €96,969 per annum non-contributory superannuation

Rising to €99,953 and €102,937 by long service increments.

Candidates should note that entry will be at the minimum of the relevant scale and the rate

of remuneration may be adjusted from time to time in line with Government pay policy. Subject to satisfactory performance, increments may be payable in line with current Government Policy.

** Point of entry on this salary scale may differ from the minimum point of the scale if the

successful candidate is a current public or civil servant. **

Role Purpose:

The Technology Transformation Delivery Department manages Enterprise Ireland's delivery of strategic technology programmes, working across business, IT, cyber and external delivery partners to implement secure, integrated and user-focused digital services that support Enterprise Ireland's operational and strategic needs.

The Senior IT Project Manager will act as Enterprise Ireland's client-side technical delivery and assurance lead for the planning, implementation, deployment, support, maintenance and change management of the SaaS-based CRM platform underpinning the LCES Programme. The platform will include an online client portal, CRM, grant management, reporting and analytics, workflow automation and integration with related Enterprise Ireland, Local Authority and other third-party systems.

The two-year implementation programme will comprise a connected series of concurrent technical workstreams designed to deliver the technical objectives of the LCES Programme. The programme will be delivered through a cross-functional Enterprise Ireland and LEO programme team working with the selected technology delivery partner, supporting digitally enabled transformation, addressing key business pain points, improving the client experience and building best-in-class service delivery capability for LEO client companies. The Senior IT Project Manager will assure that IT deliverables are completed to specification and will coordinate ongoing change management for the CRMS platform and related reporting structures required by the LEOs and other stakeholders.

The successful candidate will act as the primary client-side liaison between the selected technology delivery partner, other external IT platform service providers and the relevant business teams, working closely with the programme manager and reporting regularly on IT implementation progress to the programme management and governance forum. The programme manager will be responsible for the overall programme plan, budget, resource tracker and RAID log and will be the primary representative of the programme at relevant governance forums. Following implementation, the Senior IT Project Manager will assume responsibility for ensuring that the CRMS platform remains available, secure and fit for purpose for the LEO Network.

Application and Selection Process:

This recruitment competition is being managed by our recruitment partner, CPL.

The selection process may include shortlisting of candidates. The selection criteria will be based on the functional competency requirements listed as essential for the position. It is therefore important that you clearly demonstrate how your skills, knowledge and experience meet each essential competency, providing specific, relevant examples and evidence where appropriate to support your application using the mandatory application form.

Enterprise Ireland is an equal opportunities employer