Senior IT Application Support Analyst - D365 F&O

EirGrid Group; Dublin; On-site; EUR 65,000 - 85,000; Full time

Job summary

EirGrid Group in Ireland is seeking an IT Application Support Senior Analyst to deliver high-quality Level 2/3 support for Microsoft Dynamics 365 Finance & Operations within our Finance landscape. You will focus on incident resolution, problem management and release support to keep Finance operations stable and compliant.

You will work with Finance stakeholders and a 3rd‑party partner for complex incidents, ensuring timely escalations and continuous improvement.

Qualifications

• 4+ years of implementing/supporting Microsoft Dynamics 365 Finance & Operations in Production.
• Experience with finance processes: record-to-report, procure-to-pay, order-to-cash.
• Familiarity with ITIL-based service management and SLAs.

Responsibilities

• L1/L2/L3 support for D365 F&O Finance modules, including G/L, AP/AR, Cash & Bank, Fixed Assets, Budgeting, Procurement.
• Manage incidents with ITIL processes, classify, priority, and resolve within SLAs.
• Perform RCAs and implement corrective actions; support change and release lifecycles.
• Coordinate with 3rd‑party support for complex incidents and vendor escalations.
• Ensure security administration and role-based access controls in Finance systems.

Skills

D365 F&O

ITIL

Incident management

Stakeholder communication

Education

Third-level IT/CS/IS/Engineering/Finance degree

Tools

Ticketing systems

Job description

EirGrid Group in Ireland is seeking an IT Application Support Senior Analyst to deliver high-quality Level 2/3 support for Microsoft Dynamics 365 Finance & Operations within our Finance landscape. You will focus on incident resolution, problem management and release support to keep Finance operations stable and compliant.

You will work with Finance stakeholders and a 3rd‑party partner for complex incidents, ensuring timely escalations and continuous improvement.