Dynamics 365 BC/NAV ERP Support Analyst | Customer-Focused

Sysco Software; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading ERP solutions provider in Dublin is seeking an experienced ERP Support Analyst to join their software support team. This role involves responding to customer support queries and managing issues to closure. The ideal candidate will have strong communication and organizational skills, be knowledgeable in ERP systems like Dynamics 365, and possess a proactive approach to resolving client issues. A competitive salary and training will be provided, with opportunities for career progression within the company.

Qualifications

• Pro-active individual with strong communication and organisational skills.
• Experience in ERP systems such as Dynamics 365 Business Central.
• Ability to manage expectations and resolve technical issues.

Responsibilities

• Respond to customer support queries via phone and online.
• Take ownership of support issues and manage them to closure.
• Research issues, implement fixes, and document resolutions.
• Manage support tickets to meet Service Level Agreements.
• Keep customers informed of ticket progress.

Skills

Customer service

Communication skills

Organisational skills

Analytical skills

ERP systems knowledge

Tools

Dynamics 365 Business Central

SAP

Oracle

Job description

A leading ERP solutions provider in Dublin is seeking an experienced ERP Support Analyst to join their software support team. This role involves responding to customer support queries and managing issues to closure. The ideal candidate will have strong communication and organizational skills, be knowledgeable in ERP systems like Dynamics 365, and possess a proactive approach to resolving client issues. A competitive salary and training will be provided, with opportunities for career progression within the company.