IT Application Support, Senior Analyst (Microsoft Dynamics)

EirGrid Group; Dublin; On-site; EUR 65,000 - 85,000; Full time

Job summary

EirGrid Group in Ireland is seeking an IT Application Support Senior Analyst to deliver high-quality Level 2/3 support for Microsoft Dynamics 365 Finance & Operations within our Finance landscape. You will focus on incident resolution, problem management and release support to keep Finance operations stable and compliant.

You will work with Finance stakeholders and a 3rd‑party partner for complex incidents, ensuring timely escalations and continuous improvement.

Qualifications

• 4+ years of implementing/supporting Microsoft Dynamics 365 Finance & Operations in Production.
• Experience with finance processes: record-to-report, procure-to-pay, order-to-cash.
• Familiarity with ITIL-based service management and SLAs.

Responsibilities

• L1/L2/L3 support for D365 F&O Finance modules, including G/L, AP/AR, Cash & Bank, Fixed Assets, Budgeting, Procurement.
• Manage incidents with ITIL processes, classify, priority, and resolve within SLAs.
• Perform RCAs and implement corrective actions; support change and release lifecycles.
• Coordinate with 3rd‑party support for complex incidents and vendor escalations.
• Ensure security administration and role-based access controls in Finance systems.

Skills

D365 F&O

ITIL

Incident management

Stakeholder communication

Education

Third-level IT/CS/IS/Engineering/Finance degree

Tools

Ticketing systems

Job description

We are at the heart of Ireland’s energy transition - connecting, operating and transforming the electricity grid to support a low carbon, renewable future.

We are building talented teams that tackle real world challenges every day and help us to achieve our goal to prepare the grid to carry up to 80% of Ireland’s electricity from renewable sources.

We are proud to be a certified Great Place to Work, recognised for our culture built on trust, collaboration and inclusion. At EirGrid you will find supportive teams, opportunities to grow and meaningful work. We also offer secure employment with a range of flexible and family friendly working policies to support your life and wellbeing. If you want to know more about what EirGrid has to offer you, visit .

If you are ready to make an impact and grow your career in a purpose-led organisation, your journey starts here.

The Opportunity

As the IT Application Support Senior Analyst, you will provide high-quality Level 2/Level 3 application support for Microsoft Dynamics 365 Finance & Operations (D365 F&O) within EirGrid’s Finance application landscape. You will focus on incident resolution, problem management, service improvement and release support to ensure stable, secure and compliant Finance operations. The IT Application Support Senior Analyst will work closely with Finance stakeholders and will collaborate with EirGrid’s 3rd-party support partner for complex incidents and product/vendor escalations.

Key Responsibilities

• Act as a primary L2/L3 support contact for D365 F&O Finance modules (e.g., General Ledger, Accounts Payable/Receivable, Cash & Bank, Fixed Assets, Budgeting, Procurement & Sourcing, Expense).
• Manage and progress incidents in line with ITIL-based processes and agreed SLAs: triage, categorise, prioritise and resolve.
• Perform RCA for recurring/critical issues; document findings and implement sustainable corrective actions.
• Support the change and release lifecycle for D365 F&O: impact assessment, regression testing, smoke testing, deployment readiness and hypercare.
• Monitor and support integrations between D365 F&O and surrounding services (e.g., interfaces, data exports/imports, reporting/BI, identity).
• Support role-based security administration processes (access requests, role assignment, segregation of duties considerations) in line with governance.
• Build strong relationships with Finance users and process owners; translate issues into actionable technical/functional work items.

About You

• 4+ years of demonstrable experience providing application support for Microsoft Dynamics 365 Finance & Operations (D365 F&O), including hands‑on incident investigation and resolution in Production environments.
• Experience supporting Finance processes and controls (record‑to‑report, procure‑to‑pay, order‑to‑cash).
• Proven track record working within ITIL‑based service management (Incident, Problem, Change, Release) and using ticketing tools to manage SLAs and stakeholder communications.
• Experience troubleshooting D365 F&O across functional configuration, security roles, batch processing, data entities/DMF, and integrations.
• Ability to capture and interpret technical evidence (error logs, trace outputs, monitoring alerts) and produce high‑quality escalations to 3rd parties and vendors.
• Strong written and verbal communication skills; confident, engaging Finance stakeholders and explaining technical issues in business terms.
• Third‑level qualification in IT, Computer Science, Information Systems, Engineering, Business/Finance, or equivalent experience.

Closing date for applications

26/08/2026

We’re dedicated to diversity and inclusion at EirGrid. We recognise the strength that comes from having a diverse workforce and the importance of a supportive culture for all our people to achieve their potential. Our diversity and inclusion networks have been designed to create an inclusive culture that enables our people to feel a sense of belonging at work.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.