Senior EUC & Microsoft 365 Lead

Ornua

Dublin

On-site

EUR 90,000 - 130,000

Full time

7 days ago

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Job summary

Ornua in Dublin is seeking an End User Computing Lead to oversee day-to-day delivery, support, and continuous improvement of end-user IT services for a global workforce. You will lead a lean two-person team and own device management, Microsoft 365 services, patching, and overall user experience.

You will work with Infrastructure, Service Delivery, and Security teams to ensure operational efficiency, security, and governance across endpoints.

Qualifications

Bachelor’s degree in information technology, computer science, or a related discipline desirable, with equivalent experience considered.
7+ years’ experience delivering End User Computing / Digital Workplace services in an enterprise environment, including 2+ years in a senior or lead role with accountability for Microsoft 365 tenant management
Proven experience leading or supervising a small technical team within an End User Computing or Infrastructure support environment, including workload prioritisation, escalation management, and service delivery oversight.
Strong technical expertise across Microsoft 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, Intune, Entra ID, and core tenant administration.
Solid operational experience delivering and supporting End User Computing services, including Windows OS environments, Microsoft Intune, SCCM, and virtual desktop platforms (AVD/VDI).
Demonstrated experience managing Microsoft 365 compliance, information governance, and data retention policies aligned with regulatory and business requirements.
In-depth knowledge of identity and access management, including Entra ID, Entra Connect, Auto-Pilot, SCCM, Active Directory, Group Policy, and hybrid identity synchronisation.
Strong PowerShell scripting capability, including use of Microsoft 365 modules and Microsoft Graph for automation, reporting, and operational efficiency.

Responsibilities

Lead a team of EUC analysts to ensure timely and effective delivery of both BAU support and project-based initiatives.
Collaborate closely with Infrastructure and wider IT team leads to support global business requirements and align on cross-functional initiatives.
Own and manage incidents, changes, problems, and service requests in line with the ITIL-aligned service management framework.
Participate in the Infrastructure on-call rota and lead Major Incident (P1) resolution when required.
Define and deliver secure EUC platforms and endpoint strategies across Windows, Intune, and related management services.
Ensure robust identity integration and directory services through effective management of Entra ID / Entra Connect.
Partner with Cyber Security team to strengthen the security and resilience of on-premises and cloud-based digital workplace services.