Senior Employee Relations Partner

ServiceNow; Dublin; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

ServiceNow in Ireland seeks a Senior Employee Relations (ER) Partner to advise managers and HRBPs on performance management and employee relations across the enterprise. You will lead investigations, mitigate risk, support redundancy projects, and drive global consistency with COEs and the Global Employment Law team.

You will coach managers, oversee ER case management, and partner with HRBPs to design initiatives that improve the employee experience, while maintaining objectivity and compliance.

Qualifications

• Bachelor’s degree in employment law or related field preferred
• 5+ years of Employee Relations experience
• Experience leading investigations and performance-management initiatives
• Strong knowledge of employment laws in the EMEA region
• Excellent facilitation, presentation and negotiation skills
• Ability to work with Works Councils, Unions, or Labour Relations bodies
• Ability to deliver data-driven insights and maintain objectivity under pressure
• Proven ability to coach managers and partner with HRBPs across regions

Responsibilities

• Provide advice and counsel to managers and HRBPs on performance management and ER matters
• Lead and manage investigations and disciplinary processes
• Mitigate risks and support redundancy projects
• Drive global ER processes and case management consistency across COEs
• Coach managers and provide guidance on best practices
• Partner with Global Employment Law team on complex ER issues
• Oversee ER data integrity and reporting across the enterprise
• Lead learning and development initiatives in Employee Relations

Skills

Employee relations

Investigations

Policy interpretation

Conflict resolution

Presentation skills

Negotiation skills

Data interpretation

Cross-functional collaboration

Coaching

Time management

Education

Bachelor’s degree in Employment Law or related field

Tools

ER case management system

Job description

• He Senior Employee Relations (ER) Partner is a strategic partner to the Global HR Business Partners (HRBPs) and Global Employment Law Teams
• As Senior ER Partner, you will provide advice and counsel to managers and HRBPs related to performance management and employee relations matters as needed
• You will also be conducting investigations into employee concerns, mitigate risks, manages disciplinary processes and supports redundancy projects
• In addition, you will also identify broader global employee relations and process issues across the enterprise, partnering cross-functionally with COE’s to implement and effectuate improvements to the employee experience through consistency and compassion
• Coach managers through performance management situations, conflict resolution, policy interpretation and to provide guidance on best practices
• Lead and manage investigations as necessary, while partnering with our Global Employment Law team
• Participate in overseeing our ER case management system to ensure global consistency and data integrity
• Support implementation of consistent global ER processes across the enterprise, including trainings and case management tools
• Partner with HRBPs and Global Employment Law group to drive consistent performance management and design initiatives geared toward improving the employee experience
• Provide objective insights into employee relations matters to our HRBPs to drive consistency globally
• Provide subject matter expertise related to implicated employment laws on a situational basis in conjunction with the Global Employment Law team
• Act as a liaison between the HRBPs and global COEs to ensure that HR programs are aligned with internal client needs
• Provide HR policy, process and/or program advice and coaching to HRBPs and managers, when appropriate
• Assist in driving communication and sharing of best practices across the HRBP team to facilitate continuous improvement
• Assist in specific projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce reductions, when applicable
• Complete ad-hoc projects, reporting and tasks as required with cross-functional HR / Partner teams, working on or leading projects/programs
• Identifying and leading learning & development initiatives
• Providing DIBs insights into day-to-day initiatives and programs
• Looking at greater process improvements w/ current GT processes in place i.e. extensions of building out living documentation related to GT philosophies for sustainability/scale purposes
• Have fun knowing that you get to make the work environment better for all employees

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

Bachelor’s, with employment law experience or advanced certification is preferredAnalytical skills to interpret data to unlock stories, trends / hot spots and action on learningsPossess confidence in handling ambiguous and fluid situations5+ years of experience handling a variety of ER issues from performance improvement to full blown investigationsDesire to become an employment relations expertExcellent interpersonal facilitation, presentation, and negotiation skillsExperience with Works Councils, Unions, and or Labor RelationsKnowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws)Good understanding of cultural and geographical differences and practicesAbility to maintain objectivity in the face of glaring allegationsA love of investigating and getting the root of problemsUnderstanding of the EMEA region, and familiar with country specific employment laws and requirementsAbility to manage own time and workload, juggling conflicting prioritiesAbility to work effectively under pressure in a fast-paced environmentExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industryEnthusiastic team player who inspires others, has a sense of humour, is empathetic and passionate about peopleFive plus years experience within Employee Relations or similar fields