Senior Director, Soft Services & Operations

Aramark Ireland; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Aramark Ireland seeks an experienced Soft Services Director to lead the operational delivery and continuous improvement of our soft services portfolio across Ireland. This senior leadership role influences service strategy, strengthens client relationships and drives operational excellence across a diverse multi-site environment.

You will provide governance across multiple contracts, ensuring compliant, high-performance service delivery, engaged teams and strong commercial performance while

Qualifications

• Minimum five years' senior-level experience in delivering comparable soft services.
• Experience delivering services at a national, multi-site scale.
• Strong client relationship and strategic account leadership capability.

Responsibilities

• Provide leadership and governance across a national portfolio of cleaning and soft services contracts.
• Ensure delivery meets contractual obligations, customer expectations and quality standards.
• Establish clear operational KPIs, performance routines and corrective action plans.
• Drive accountability, continuous improvement, innovation and operational excellence.
• Lead and develop regional, contract and site management teams, including succession planning for Republic of Ireland.
• Ensure the right organisational structure, people and capabilities support operational delivery.
• Drive employee engagement, inclusion, collaboration and a strong customer-focused culture.
• Manage contract performance, margin improvement, cost optimisation and operational risk.
• Ensure compliance with statutory, regulatory, quality, health, safety and environmental requirements.
• Act as senior relationship lead for strategic clients and resolve complex operational or commercial issues.
• Support major bids, mobilisations, contract negotiations, retention and growth opportunities.

Skills

Senior leadership

Client relationships

Strategic account leadership

P&L management

Change leadership

Education

Relevant industry qualifications

Job description

Aramark Ireland seeks an experienced Soft Services Director to lead the operational delivery and continuous improvement of our soft services portfolio across Ireland. This senior leadership role influences service strategy, strengthens client relationships and drives operational excellence across a diverse multi-site environment.

You will provide governance across multiple contracts, ensuring compliant, high-performance service delivery, engaged teams and strong commercial performance while