Senior DevOps Support Engineer - Remote (UK/Ireland/Poland)

United States Digital Space LLC; Ireland; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

20 days paid annual leave + 10 days in

Remote-work allowance

Retirement and health coverage

Job summary

the company is seeking an experienced Support Engineer to help enterprise customers resolve highly technical CI/CD and infrastructure issues. You will collaborate with Software Engineering teams to unblock critical workflows and design scalable tools and processes for a world-class customer experience.

This remote role requires being located in the UK, Ireland, or Poland, with five workdays per week and flexible scheduling for the remaining days.

Qualifications

• Customer-centric mindset with world-class support.
• Strong coding or scripting ability (Bash, Ruby on Rails, or Golang).
• DevOps experience with CI/CD, Linux, and cloud platforms.
• Excellent communication across distributed teams.

Responsibilities

• Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers.
• Provide support via Slack, Zoom, Email, Plain, and Community Forum.
• Lead customer-facing retrospectives and planning sessions to improve the customer experience.
• Identify opportunities to prevent future support issues and drive proactive solutions.
• Contribute to and maintain open source tools such as Bash plugins and Golang utilities.
• Publish documentation updates and proactive communications for the customer journey.
• Advise on product and process improvements based on customer feedback.
• Own and improve support workflows to streamline team operations.
• Share learnings with Product and Engineering to align roadmaps.
• Mentor peers and foster an inclusive team culture.

Skills

Customer centric

Technical scripting

DevOps & Cloud

Problem solving

Autonomous

Communication

Tools

Linux

AWS

GCP

Azure

Terraform

Kubernetes

Job description

the company is seeking an experienced Support Engineer to help enterprise customers resolve highly technical CI/CD and infrastructure issues. You will collaborate with Software Engineering teams to unblock critical workflows and design scalable tools and processes for a world-class customer experience.

This remote role requires being located in the UK, Ireland, or Poland, with five workdays per week and flexible scheduling for the remaining days.