Senior DevOps Support Engineer for Enterprise CI/CD | Remote

Buildkite; Ireland; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Remote work allowance

Flexible schedule

Learning & growth support

Job summary

Buildkite is seeking a Senior Support Engineer to help enterprise customers troubleshoot highly complex CI/CD, software, and infrastructure problems. You’ll collaborate with Software Engineering teams to unblock critical workflows and design scalable tools that improve the customer experience.

This remote role is based in the UK, Ireland, or Poland and requires 9:00–17:00 local time activity five days a week.

Qualifications

• Experience troubleshooting enterprise CI/CD problems.
• Strong scripting or coding in Bash, Ruby, or Golang.
• DevOps experience with Linux and cloud platforms.
• Excellent communication across distributed teams.
• Customer‑centric mindset and proactive problem solving.

Responsibilities

• Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers.
• Provide support through Slack, Zoom, Email, Plain, and Community Forum.
• Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience.
• Identify opportunities to prevent issues and design proactive solutions.
• Contribute to and maintain open source tools and publish documentation updates.
• Mentor peers and foster an inclusive team environment.

Skills

Bash

Ruby on Rails

Golang

CI/CD

Job description

Buildkite is seeking a Senior Support Engineer to help enterprise customers troubleshoot highly complex CI/CD, software, and infrastructure problems. You’ll collaborate with Software Engineering teams to unblock critical workflows and design scalable tools that improve the customer experience.

This remote role is based in the UK, Ireland, or Poland and requires 9:00–17:00 local time activity five days a week.