Senior Dental Front Desk & Clinic Operations Manager

Dentaltech Group; Waterford; On-site; EUR 28,000 - 38,000; Full time

Job summary

Dentaltech Group in Waterford is seeking an experienced Dental Receptionist/Front of House Manager to run the reception and related admin for our Waterford clinic, with occasional coverage of other locations. You will drive efficient patient flow and support growth across the group.

The role requires at least 3 years in the dental industry with strong customer service, management experience, and excellent organisation.

Qualifications

• Minimum 3 years in the dental industry or TCO role.
• Experience managing a reception/front of house in a clinical setting.
• Strong customer service focus with target delivery.

Responsibilities

• Manage calls from multiple lines and ensure no calls are unanswered.
• Create and oversee clinic schedules and book patients across departments.
• Manage patient booking system and improve attendance.
• Organise incoming/outgoing lab work to ensure efficient patient care.
• Reception/administration duties including payments, patient setup, and cleanliness of reception areas.
• Oversee team schedules and work with management to deliver 5-star service.
• Provide warm, friendly, and professional welcome to all patients.
• Respond promptly to queries and requests.
• Follow opening/closing procedures for each shift.
• Coordinate with nursing home and patient CRMs.
• Occasionally cover other locations and attend training.

Skills

Dental industry experience

Management experience

Customer service excellence

Administration & organisation

Communication skills

Time management

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Dentaltech Group in Waterford is seeking an experienced Dental Receptionist/Front of House Manager to run the reception and related admin for our Waterford clinic, with occasional coverage of other locations. You will drive efficient patient flow and support growth across the group.

The role requires at least 3 years in the dental industry with strong customer service, management experience, and excellent organisation.