Dental Nurse / Receptionist Dublin

Dental Tech Ltd; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Dentaltech Group in Dublin is seeking an experienced Dental Nurse/ Treatment Coordinator/ Receptionist to support the existing reception team and cover nursing and TPC duties. You will assist with scheduling, patient bookings and cross-location coverage across the group’s clinics in Dublin, Swords and City Centre.

The role focuses on delivering a five-star service, managing the reception and administration tasks, and ensuring a smooth patient journey from consultation to aftercare across busy

Qualifications

• Minimum 3 years' experience in the dental industry.
• Strong customer service mindset and team-focused.
• Excellent organisation and communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Dental nursing duties and supporting the dentist, infection control and patient journey.
• Treatment plan coordination and aftercare support.
• Front of House management of calls from multiple lines and ensuring no calls go unanswered.
• Create and oversee schedules for clinics and book patients across departments.
• Manage patient booking system and improve attendance.
• Organise lab work for patients and ensure efficient delivery of care.

Skills

Customer service

Communication

Organisation

Multitasking

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Are you looking to be part of a purpose driven company? Dentaltech Group is a multi-award winning company, certified Great Place to Work and certified Business All Stars 8 years in a Row. Winners of the Business Excellence Award for Company Culture, Team and Leadership and we are very proud to be industry leaders in Digital Dentistry in Ireland, scanning, designing and 3D printing dentures across multiple channels in both B2B and B2C, digital X-rays as well as clinics providing everything from teeth cleaning to Implants. We are looking to add an efficient, well rounded superstar to our team.

Are you an experienced treatment coordinator, dental nurse and/or dental front of house? we are looking for an experienced all rounder Dental Nurse / Treatment Coordinator / Receptionist to support the existing reception team and cover nursing and TPC Role and the associated administration duties to ensure the smooth running of our clinics as well as assisting with our other locations for cover and holidays. Driving the growth in our flagship clinic of Dentaltech Group and supporting our other Dublin locations in Swords and City Centre.

This is a superb opportunity for someone looking to work with an established company and help grow the practices in the group.

Duties include

• Dental nursing duties, assisting the dentist, infection control and supporting the patient journey
• Treatment plan coordination, supporting the patient journey from carrying out consultations to aftercare support
• Working Front of House Managing calls (External and Internal) from multiple lines, ensuring no calls go unanswered
• Creating and Overseeing the schedules for our clinics and booking patients across the departments to ensure a tight schedule
• Managing our patient booking system and improving attendance
• Organising and managing the incoming and outgoing lab work for patients to ensure efficiency and smooth delivery of care to our clients
• Reception/administration duties including phone answering, patient set up, ensuring the reception and all patient areas are clean and up to standard for our patients at all times, rebooking patients, managing payments and other duties associated with the reception
• Managing team schedules, ordering and working as part of the management team.
• Offering all of our new and existing patients a 5 star service.
• Ensuring that all patients receive a genuine, warm, friendly and courteous welcome on arrival and throughout their stay.
• Responding to all queries and requests in an appropriate and timely manner.
• Following proper opening and closing procedures for each shift
• Working closely with our nursing home and patient CRMs
• Managing the team and supporting a growth strategy for the clinic.

Personal Requirements

The successful candidate

• Will have minimum 3 years experience in the dental industry and have a strong understanding of dental and denture appointments and terminology
• Management experience and overseeing a team is definite advantage
• Will have a strong focus on providing consistently high standards of customer service, administration and team-work
• Must be highly efficient and organised
• Self Starter/Superior Customer Service.
• Must have very confident communication manner
• Must have the ability to multi-task in fast-paced environment

Further Details

• There will be a requirement for flexibility in relation to the Rota to facilitate the uninterrupted service to patients.
• Strong organizational skills and an aptitude for details are essential.
• Previous experience in an industry such as dental/medical or pharma is essential
• A working knowledge of Microsoft Applications (word and excel) and Outlook systems is a necessity.
• Training in HR or team management and culture a distinct advantage
• Experience with appointment booking systems would be a distinct advantage.
• Full Time Role
• Excellent Salary for the right candidate, negotiable and depending on experience