Senior Data & Storage Reliability Leader

ServiceNow; Dublin; On-site; EUR 150,000 - 210,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

ServiceNow is seeking an experienced Senior Manager for the Data and Storage Reliability Engineering team in Dublin. You will drive engineering excellence across prevention engineering, reliability, observability, incident learnings, diagnostics, automation, and capacity planning in large-scale production environments.

You will lead a world-class team responsible for scalability, resiliency, and operational excellence, owning team strategy, recruitment, and performance.

Qualifications

• Strong leadership experience overseeing distributed teams.
• Extensive experience in database engineering or reliability in large-scale SaaS environments.
• Proven ability to translate production insights into prioritized engineering work.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead a team focused on prevention engineering, reliability, observability, and platform risk reduction.
• Own team strategy, recruitment, onboarding, and performance reviews.
• Drive improvements in observability, diagnostics, automation, and migration readiness.
• Partner with engineering leaders to influence platform priorities based on production data.
• Provide training, dashboards, and playbooks to partner teams.

Skills

Leadership

Reliability engineering

Observability

Incident management

Capacity planning

Platform reliability

Automation

Root cause analysis

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

MySQL

PostgreSQL

Oracle

SQL Server

Cloud platforms

Observability tools

Telemetry

Job description

ServiceNow is seeking an experienced Senior Manager for the Data and Storage Reliability Engineering team in Dublin. You will drive engineering excellence across prevention engineering, reliability, observability, incident learnings, diagnostics, automation, and capacity planning in large-scale production environments.

You will lead a world-class team responsible for scalability, resiliency, and operational excellence, owning team strategy, recruitment, and performance.