Customer Success Manager

careers-quest; Cork; On-site; EUR 53,000 - 72,000; Full time

Job summary

Quest is seeking a Customer Success Manager in Ireland to manage a portfolio of enterprise software customers. You will drive adoption, retention and value realization while acting as a trusted advisor across lifecycle stages.

You will coordinate with Sales, Renewals, Support, Product, and Professional Services to ensure a seamless customer experience and identify opportunities for growth. Fluent English is required.

Qualifications

• 5+ years in Customer Success or similar role.
• Experience with enterprise software, SaaS, cybersecurity, or data management.
• Ability to build relationships with business and technical stakeholders, including executives.

Responsibilities

• Manage a portfolio of accounts, driving adoption and retention.
• Develop Success Plans aligned to customer goals and value milestones.
• Lead regular business reviews to drive product adoption and value realization.
• Monitor health, risks, and opportunities; coordinate internal resources.

Skills

Customer Success

Enterprise software

Stakeholder management

Communication

Relationship building

Tools

Gainsight

Salesforce

Totango

Job description

Overview

Your AI strategy is only as strong as the data behind it. Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies, including 90% of the Fortune 500, trust Quest to solve their most critical challenges.

As a Customer Success Manager at Quest, you will help customers achieve value from their investment in our solutions. You will manage a portfolio of accounts, driving adoption, customer satisfaction, retention, and long-term success. Acting as a trusted advisor, you will work closely with customers throughout their lifecycle, helping them achieve business outcomes while identifying opportunities for growth and expansion.

Responsibilities

• Build trusted relationships with key customer stakeholders and serve as their primary point of contact for success and adoption initiatives.
• Develop and maintain Success Plans aligned to customer goals, business outcomes, and value milestones.
• Drive product adoption and value realization through proactive engagement and regular business reviews.
• Monitor customer health, identify risks and opportunities, and coordinate internal resources to ensure successful outcomes.
• Partner with Sales, Renewals, Support, Product, and Professional Services teams to deliver a seamless customer experience.
• Support retention and renewal efforts while helping identify opportunities for cross-sell and upsell conversations.
• Advocate for customer needs and provide feedback to internal teams to improve customer experience and business outcomes.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, Sales Engineering, or a similar customer-facing role.
• Experience managing enterprise customers in software, SaaS, cybersecurity, data management, or related technology environments.
• Ability to build relationships with both business and technical stakeholders, including executive-level contacts.
• Strong communication and presentation skills, with the ability to translate technical capabilities into business value.
• Experience developing customer success plans and driving adoption, retention, and customer satisfaction.
• Excellent organizational and project management skills, with the ability to manage multiple priorities.
• Experience managing customer escalations and coordinating cross-functional teams.
• Fluent in English

Nice to Have

• Experience supporting digital transformation or migration initiatives, including transitions from on-premises to SaaS solutions.
• Customer Success experience within a B2B software organization.
• Familiarity with customer success platforms such as Gainsight or Totango and CRM tools such as Salesforce.
• Experience using AI tools to improve productivity and customer engagement.

In compliance with the EU Pay Transparency Directive, the base salary for this role starts from EUR 62,560annually. Actual base salary will vary based on experience, qualifications, and performance. This role is also eligible to participate in a commission plan, with commission governed by a formal corporate compensation plan. Benefits are offered on a country-by-country basis.

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a truly global team of high-performing, passionate innovators.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

Come join us. For more information, visit us on the web at Quest Careers. Innovate. Collaborate. Grow.