Senior Customer Service & Repair Lead (Europe)

Moog; Dublin; On-site; EUR 60,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Private medical insurance

Annual incentive program

Free parking

Job summary

Moog in Dublin, Ireland, is seeking a Customer Services Account Lead to manage customer inquiries, quotations, and orders while coordinating repair and after-sales activities. The role emphasizes delivering high-quality service, engaging with customers and partners, and supporting continuous improvement initiatives.

You will act as a key contact point, coordinating with internal teams and ensuring timely processing, delivery updates, and service excellence for a diverse European customer base.

Qualifications

• Minimum of 5 years’ experience in Customer Service, Operations Support, Account Coordination, Repair Administration, Aftermarket Services, or a related environment.
• Strong customer relationship management skills.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Experience processing customer orders, quotations, service requests, repair transactions, or aftermarket support activities.

Responsibilities

• Develop and maintain strong relationships with customers and repair partners.
• Act as a primary point of contact for customer inquiries and service-related matters.
• Delivery timely, professional, and customer-focused support.
• Support customer satisfaction, retention, and long-term customer relationships.
• Respond promptly to customer requests and service inquiries.
• Support complex customer discussions and negotiations while maintaining strong relationships and service excellence.

Tools

ERP systems

CRM platforms

MS Office

Job description

Moog in Dublin, Ireland, is seeking a Customer Services Account Lead to manage customer inquiries, quotations, and orders while coordinating repair and after-sales activities. The role emphasizes delivering high-quality service, engaging with customers and partners, and supporting continuous improvement initiatives.

You will act as a key contact point, coordinating with internal teams and ensuring timely processing, delivery updates, and service excellence for a diverse European customer base.