Senior Customer Journey Lead (Remote)

Jobgether SRL; Ireland; Teletrabalho; EUR 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote

Onsite onboarding

Resumo da oferta

Partner Company in Ireland is seeking a Senior Customer Journey Manager to own and transform the end-to-end customer journey across a fast-growing global organization. You will combine customer insights, operational data, AI, and automation to create effortless experiences and strengthen loyalty.

You will identify friction points, size complex problems, and lead cross-functional changes with minimal authority, while championing Lean continuous improvement and establishing a culture of

Qualificações

• 5–7+ years in Customer Experience or related field.
• Experience defining end-to-end journeys and journey mapping.
• Strong strategic, analytical, and hands-on mindset.

Responsabilidades

• Define and govern end-to-end customer journey across functions.
• Improve CSAT, CES, and FCR through journey improvements.
• Lead VOC feedback loop and develop business cases for investments.
• Mentor colleagues and foster a culture of customer-centric excellence.

Conhecimentos

Customer experience

Process improvement

Stakeholder management

Lean methodologies

Data literacy

Communication

Ferramentas

COPC

Descrição da oferta de emprego

Partner Company in Ireland is seeking a Senior Customer Journey Manager to own and transform the end-to-end customer journey across a fast-growing global organization. You will combine customer insights, operational data, AI, and automation to create effortless experiences and strengthen loyalty.

You will identify friction points, size complex problems, and lead cross-functional changes with minimal authority, while championing Lean continuous improvement and establishing a culture of