Remote Senior Customer Excellence Specialist

PGIM, Inc.; Ireland; Remote; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Annual Leave 23 days

Pension Scheme

Annual Bonus

Shop LK vouchers

Life Assurance

Education Assistance

Job summary

PGIM Ireland is seeking a Senior Customer Excellence Specialist to join the Group Insurance Customer Excellence Team. The role is fully remote with occasional on-site work at our Letterkenny office based on business needs.

You will own client inquiries across billing, eligibility, disability claims, and voluntary benefits, collaborating across business units to resolve issues and improve the customer experience.

Qualifications

• 3–5 years of experience in customer service or operations, preferably within Group Insurance.
• Strong understanding of Group Insurance products including Life, Voluntary Benefits, and Disability.
• Excellent time management, organizational, and relationship-building skills.

Responsibilities

• Serve as the designated contact for assigned clients, resolving service inquiries with professionalism and urgency.
• Conduct on-camera calls with clients and brokers, maintaining a professional presence and clear communication.
• Apply a consultative, customer-focused approach to address service needs and deliver a positive experience.
• Build and maintain relationships with client representatives, producers, and brokers.
• Deliver high-quality service by adhering to established processes and industry standards.
• Collaborate cross-functionally to resolve process gaps and support continuous improvement.

Skills

Customer service

Time management

Communication skills

Relationship-building

Adaptability

Education

Bachelor’s degree

Job description

PGIM Ireland is seeking a Senior Customer Excellence Specialist to join the Group Insurance Customer Excellence Team. The role is fully remote with occasional on-site work at our Letterkenny office based on business needs.

You will own client inquiries across billing, eligibility, disability claims, and voluntary benefits, collaborating across business units to resolve issues and improve the customer experience.