Evening Customer Service Leader — Remote

Prudential Financial; Letterkenny; Remote; EUR 65,000 - 90,000; Full time

Job summary

Prudential Financial, through its PGIM Ireland operations in Letterkenny, seeks an Associate Manager, Customer Service to lead a team delivering high-quality service for annuity products. The role supports coaching, performance management, and continuous process improvement while ensuring regulatory and service standards are met.

The position involves 3pm–11pm hours with flexibility for remote work. Experience in customer service operations and leadership is essential to drive engagement and

Qualifications

• Typically requires 3-5 years of customer service, contact center, or operations experience.
• Leadership, supervisory, or team lead experience preferred.
• Licensing may be required based on business needs.

Responsibilities

• Lead, coach, and develop a team of Customer Service Professionals to achieve objectives.
• Direct daily service operations to meet service levels and productivity goals.
• Promote a customer-first mindset with accurate, timely issue resolution and high quality metrics.
• Identify process improvements and drive operational change with data-driven decisions.

Skills

Leadership & People Development

Customer Service Operations

Problem Solving & Decision Making

Communication & Collaboration

Continuous Improvement

Job description

Prudential Financial, through its PGIM Ireland operations in Letterkenny, seeks an Associate Manager, Customer Service to lead a team delivering high-quality service for annuity products. The role supports coaching, performance management, and continuous process improvement while ensuring regulatory and service standards are met.

The position involves 3pm–11pm hours with flexibility for remote work. Experience in customer service operations and leadership is essential to drive engagement and