Senior Claims Handler

AmTrust Financial; Dublin; On-site; EUR 70,000 - 100,000; Full time

Job summary

AmTrust International Underwriters in Dublin is seeking a Senior Claims Handler to lead a team responsible for managing complex Property, Construction and Liability claims across Ireland. You will provide technical oversight on large losses, mentor claims professionals and help deliver outstanding customer outcomes.

The role requires strong negotiating skills, stakeholder management and a commercial mindset to balance customer needs with business objectives.

Qualifications

• Extensive experience managing Property, Construction and/or Liability claims, including large losses.
• Proven leadership with ability to coach and develop a high-performing team.
• Strong negotiation and stakeholder management skills within the Irish insurance market.

Responsibilities

• Lead and mentor a claims team to deliver timely, accurate and customer-focused outcomes.
• Provide technical oversight on complex claims and large losses.
• Collaborate with underwriters, brokers and external experts to drive best outcomes.
• Set claims strategy and standards to ensure regulatory compliance.

Skills

Leadership

Claims management

Negotiation

Stakeholder management

Property claims

Construction claims

Liability claims

Job description

We're AmTrust International Underwriters, an insurance business based out of our modern offices in the Temple Bar area of Dublin. As part of a global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both internationally and globally.The Dublin office has approximately 75 employees, across various functions. We are a diverse and close knit team and work together to deliver excellence in everything we do. We are extremely proud to have been awarded an Investors in Diversity Silver Award in 2025.
Our results were far beyond the Industry and International standards, with over 95% of our colleagues participating in the survey, with a confidence level of 95% as an inclusive place to work

We are currently looking for a Senior Claims Handler to join our team based out of our Dublin office.

This is a key leadership role within our Claims function, responsible for the management of complex and high-value Property, Construction and Liability claims across the Irish market. You will provide technical oversight on large loss and complex claims whilst supporting with the leadership, mentoring and development of a team of claims professionals to ensure the delivery of outstanding customer and business outcomes.

This is an excellent opportunity to join a collaborative claims team where you will have exposure to a varied portfolio of claims and work closely with underwriters, brokers, customers and external experts. You'll play a key role in delivering outstanding customer service, making timely liability decisions, negotiating settlements, supporting recoveries, and helping to ensure effective claims outcomes whilst maintaining strong technical and regulatory standards.

To be successful in this role, you'll bring significant experience managing Property, Construction and/or Liability claims, with a strong track record of handling complex, large loss and high-value cases. You will possess excellent technical knowledge of the Irish insurance market and claims environment, alongside proven leadership experience, with the ability to coach, mentor and develop high-performing teams. Strong negotiation, stakeholder management and decision‑making skills are essential, as is a commercial mindset that enables you to balance customer outcomes with business objectives. Highly organised and adaptable, you will be comfortable managing competing priorities in a fast‑paced environment whilst maintaining a focus on technical excellence and service delivery.This is an excellent opportunity for a senior claims professional looking to take on a highly visible leadership role within a growing international insurer, where you will have the opportunity to influence claims strategy, drive technical excellence, and lead the development of a talented and successful claims team.

For more information click here for the Job Description.