Senior Claims Assessor - IP & Underwriting

Great-West Life; Dublin; Hybrid; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid working model

Bonuses

L&D support

Pension

Job summary

Irish Life is seeking a senior professional to own complex, high-value claims and underwriting cases within delegated authority. You will provide coaching, guidance, and peer review to strengthen capability while balancing customer needs with governance standards.

Role emphasizes driving process improvements, digital initiatives, and delivering high-quality service. You will work in a hybrid office-based environment in City Centre Dublin with a focus on teamwork and continuous improvement.

Qualifications

• Have proven experience in Claims (IP/Protection) and/or Underwriting.
• Demonstrated leadership with coaching mindset.
• Accountability for managing cases end to end with quality outcomes.
• Ability to balance service, customer, commercial, and compliance considerations.

Responsibilities

• Take full ownership of complex, sensitive, and higher-value cases within delegated authority.
• Apply sound judgement balancing customer needs, priorities and governance standards.
• Act as a senior technical reference point, providing coaching and peer review.
• Drive process and digital initiatives to improve tools and workflows.
• Monitor and report service performance metrics and provide insights to management.
• Foster collaboration and continuous improvement within the team.

Job description

Irish Life is seeking a senior professional to own complex, high-value claims and underwriting cases within delegated authority. You will provide coaching, guidance, and peer review to strengthen capability while balancing customer needs with governance standards.

Role emphasizes driving process improvements, digital initiatives, and delivering high-quality service. You will work in a hybrid office-based environment in City Centre Dublin with a focus on teamwork and continuous improvement.