Senior Claims Assessor – Life & Illness (Hybrid, Dublin)

Royal London Ireland; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

28 days annual leave

Pension matching (up to 14%)

Private medical insurance

Flexible work arrangements

Job summary

Royal London Ireland is seeking a Senior Claims Assessor in Dublin, operating in a hybrid role with half of the time spent at home and in the office. You will own life, protection, mortgage protection and income protection claims from start to finish, ensuring fair, evidence-based decisions while upholding risk and governance standards.

The role requires strong insurance claims experience, excellent communication, and a customer-centric approach.

Qualifications

• Experience assessing protection claims within the life and pensions or insurance sector.
• Experience managing complex claims and making evidence-based decisions.
• Strong understanding of Irish regulatory requirements.
• Excellent communication and relationship-building skills.
• Customer-focused approach with empathy and professionalism.
• Ability to prioritise workloads and manage competing demands.

Responsibilities

• Managing a portfolio of Life, Serious Illness, Mortgage Protection and Income Protection claims.
• Assessing claims fairly, consistently and in line with company philosophy and standards.
• Communicating confidently and compassionately with customers throughout the claims journey.
• Obtaining and reviewing medical and supporting evidence to inform decision making.
• Liaising with reinsurers and maintaining strong professional relationships.
• Maintaining accurate records and supporting management information and reporting requirements.
• Identifying opportunities for process improvements and operational efficiencies.
• Supporting and mentoring colleagues, sharing knowledge and contributing to team capability.
• Supporting a strong risk and compliance culture across the team

Skills

Claims expertise

Customer service

Regulatory knowledge

Communication

Mentoring

Risk & compliance

Education

Claims Diploma

QFA

Job description

Royal London Ireland is seeking a Senior Claims Assessor in Dublin, operating in a hybrid role with half of the time spent at home and in the office. You will own life, protection, mortgage protection and income protection claims from start to finish, ensuring fair, evidence-based decisions while upholding risk and governance standards.

The role requires strong insurance claims experience, excellent communication, and a customer-centric approach.