Claims Administrator - Life & Serious Illness

Royal London Ireland; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension scheme

Private medical insurance

Job summary

Royal London Ireland in Dublin is seeking a Claims Administrator to join our Operations team, supporting Life, Serious Illness and Income Protection claims. You will process documentation, payments and updates to systems while ensuring accuracy and empathy for brokers, customers and families.

The ideal candidate will have experience in financial services, knowledge of Life and Income Protection products, strong attention to detail and excellent communication.

Qualifications

• Experience within Financial Services, Insurance, Life & Pensions or a customer service environment.
• Knowledge of Life, Serious Illness and Income Protection products.
• Strong attention to detail and the ability to work accurately within service level agreements.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to prioritise workloads effectively.
• A positive, collaborative and proactive approach.
• Good Microsoft Office skills and confidence learning new systems.

Responsibilities

• Supporting the administration of Life, Serious Illness and Income Protection claims and enquiries.
• Processing and checking claim documentation, calculations and payments in line with company procedures and regulatory requirements.
• Maintaining accurate customer records and updating internal systems.
• Working closely with Claims Assessors to support the assessment and management of claims.
• Handling customer and broker enquiries professionally and efficiently.
• Supporting the triage of claims-related calls.
• Ensuring all activities are completed in line with Consumer Protection Code, GDPR and Treating Customers Fairly principles.
• Contributing to continuous improvement initiatives and helping to enhance the customer experience.

Skills

Customer-focused

Organised

Attention to detail

Excellent communication

Relationship-building

Prioritise workloads

Proactive approach

Microsoft Office

Confidence learning new systems

Education

APA Life, Pensions and Investments qualification

QFA within agreed timeframe

Tools

Microsoft Office

Job description

Royal London Ireland in Dublin is seeking a Claims Administrator to join our Operations team, supporting Life, Serious Illness and Income Protection claims. You will process documentation, payments and updates to systems while ensuring accuracy and empathy for brokers, customers and families.

The ideal candidate will have experience in financial services, knowledge of Life and Income Protection products, strong attention to detail and excellent communication.