Senior Claims Assessor: Hybrid Role, Complex Case Ownership

Irish Life Group Services Limited; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salaries and bonuses

Learning and Development support

Defined Contribution pension

Wellbeing initiatives

Job summary

Irish Life Group Services Limited is seeking an experienced senior professional to lead complex claims and underwriting activities in a hybrid Dublin role. You will own high-value cases, apply governance standards, and mentor colleagues to strengthen capability.

The role emphasizes collaboration, cross-team influence, and continuous improvement in service quality. A well-established benefits and wellbeing culture supports work-life balance.

Qualifications

• Diploma in Life & Disability Claims (DLDC) or QFA or equivalent qualification meeting Minimum Competency Code requirements.
• Experience in Claims (IP/Protection) and/or Underwriting with a track record of case ownership.
• Strong communication, leadership, coaching and collaboration skills.

Responsibilities

• Take full ownership of complex, sensitive, and higher-value cases within delegated authority, delivering high quality, fair and consistent decisions.
• Apply sound judgement balancing customer needs, commercial priorities and governance standards.
• Act as a senior technical reference point, providing coaching and peer review to strengthen capability and consistency.
• Drive process and digital initiatives to improve tools, workflows and decision frameworks for efficiency and customer experience.
• Monitor and report service performance metrics and contribute to governance reviews, audits and forums.

Skills

Excellent communication skills

Leadership / coaching mindset

Stakeholder management

Education

Diploma in Life & Disability Claims (DLDC)

QFA

Job description

Irish Life Group Services Limited is seeking an experienced senior professional to lead complex claims and underwriting activities in a hybrid Dublin role. You will own high-value cases, apply governance standards, and mentor colleagues to strengthen capability.

The role emphasizes collaboration, cross-team influence, and continuous improvement in service quality. A well-established benefits and wellbeing culture supports work-life balance.