Senior Associate, Customer Supply Chain Data Integration

West Pharmaceutical Services, Inc; Dublin; Hybrid; EUR 63,000 - 81,000; Full time

Job summary

West Pharmaceutical Services, Inc. is seeking a Senior Associate, Customer Supply Chain Integration to support strategic customer integration initiatives and enable scalable connectivity through analytics, data integration, and governance.

You will contribute to ERP-to-ERP integration, forecast automation, data exchange standardization, and joint KPI reporting with strategic customers. The role emphasizes data integrity, system readiness, and governance across customer tiers.

Qualifications

• Bachelor's degree required
• Master's degree in SCM preferred
• 5+ years of supply chain, integration, or data analytics experience required
• Experience in regulated industry preferred
• Strong analytical and data visualization capability
• Working knowledge of ERP systems and EDI/API frameworks
• Understanding of SIOP and supply alignment principles
• Ability to document and standardize processes
• Strong communication and stakeholder engagement skills

Responsibilities

• Prepare and structure data for repeatable and ad hoc strategic customer engagements.
• Lead data mapping and validation activities for ERP integration initiatives (EDI, API, ASN, forecast automation).
• Ensure master data integrity across item, location, and transactional attributes prior to customer connectivity go-live.
• Develop and maintain process documentation, SOPs, and customer integration playbooks.
• Build and maintain joint KPI dashboards (service level, forecast accuracy, inventory alignment, lead-time adherence).
• Perform root cause analysis for integration discrepancies and data mismatches.
• Support customer escalation analysis by quantifying service, capacity, and inventory exposure.
• Contribute to standardization of customer onboarding and governance processes across customer tiers.
• Provide subject matter expertise to cross-functional project teams.
• Mentor junior analysts or project contributors as assigned.

Skills

Data analytics

ERP systems

EDI/API

SIOP

Process documentation

Stakeholder engagement

Communication skills

Education

Bachelor's degree

Master's degree in SCM

Job description

West Pharmaceutical Services, Inc. is seeking a Senior Associate, Customer Supply Chain Integration to support strategic customer integration initiatives and enable scalable connectivity through analytics, data integration, and governance.

You will contribute to ERP-to-ERP integration, forecast automation, data exchange standardization, and joint KPI reporting with strategic customers. The role emphasizes data integrity, system readiness, and governance across customer tiers.