Senior Associate, Customer Supply Chain

West Pharmaceutical Services, Inc; Dublin; Hybrid; EUR 63,000 - 81,000; Full time

Job summary

West Pharmaceutical Services, Inc. is seeking a Senior Associate, Customer Supply Chain Integration to support strategic customer integration initiatives and enable scalable connectivity through analytics, data integration, and governance.

You will contribute to ERP-to-ERP integration, forecast automation, data exchange standardization, and joint KPI reporting with strategic customers. The role emphasizes data integrity, system readiness, and governance across customer tiers.

Qualifications

• Bachelor's degree required
• Master's degree in SCM preferred
• 5+ years of supply chain, integration, or data analytics experience required
• Experience in regulated industry preferred
• Strong analytical and data visualization capability
• Working knowledge of ERP systems and EDI/API frameworks
• Understanding of SIOP and supply alignment principles
• Ability to document and standardize processes
• Strong communication and stakeholder engagement skills

Responsibilities

• Prepare and structure data for repeatable and ad hoc strategic customer engagements.
• Lead data mapping and validation activities for ERP integration initiatives (EDI, API, ASN, forecast automation).
• Ensure master data integrity across item, location, and transactional attributes prior to customer connectivity go-live.
• Develop and maintain process documentation, SOPs, and customer integration playbooks.
• Build and maintain joint KPI dashboards (service level, forecast accuracy, inventory alignment, lead-time adherence).
• Perform root cause analysis for integration discrepancies and data mismatches.
• Support customer escalation analysis by quantifying service, capacity, and inventory exposure.
• Contribute to standardization of customer onboarding and governance processes across customer tiers.
• Provide subject matter expertise to cross-functional project teams.
• Mentor junior analysts or project contributors as assigned.

Skills

Data analytics

ERP systems

EDI/API

SIOP

Process documentation

Stakeholder engagement

Communication skills

Education

Bachelor's degree

Master's degree in SCM

Job description

Senior Associate, Customer Supply Chain

Requisition ID:74314

Date:Sep 18, 2026

Location:

Dublin, L, IE

Department:Supply Chain

Description:

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Senior Associate, Customer Supply Chain Integration supports strategic customer integration initiatives and reports to the Director, Customer Supply Chain & Transformation. This role enables scalable and standardized customer connectivity through advanced analytics, data integration, and process documentation.

The Senior Associate plays a key role in supporting ERP-to-ERP integration, forecast automation, data exchange standardization, and joint KPI reporting with strategic customers. The role ensures data integrity, system readiness, and repeatable governance standards across customer tiers.

Decision authority includes recommending integration standards, validating data readiness, identifying service or inventory risk exposure, and supporting escalation analysis within assigned customer scope.

Essential Duties and Responsibilities

• Prepare and structure data for repeatable and ad hoc strategic customer engagements.

• Lead data mapping and validation activities for ERP integration initiatives (EDI, API, ASN, forecast automation).

• Ensure master data integrity across item, location, and transactional attributes prior to customer connectivity go-live.

• Develop and maintain process documentation, SOPs, and customer integration playbooks.

• Build and maintain joint KPI dashboards (service level, forecast accuracy, inventory alignment, lead-time adherence).

• Perform root cause analysis for integration discrepancies and data mismatches.

• Support customer escalation analysis by quantifying service, capacity, and inventory exposure.

• Contribute to standardization of customer onboarding and governance processes across customer tiers.

• Provide subject matter expertise to cross-functional project teams.

• Mentor junior analysts or project contributors as assigned. #LI-AP1 #LI-HYBRID

Education

• Bachelor's Degree required

• Master's Degree in SCM preferred

Work Experience

• 5+ years of supply chain, integration, or data analytics experience required

• Experience in regulated industry preferred

Preferred Knowledge, Skills and Abilities

• Strong analytical and data visualization capability

• Working knowledge of ERP systems and EDI/API frameworks

• Understanding of SIOP and supply alignment principles

• Ability to document and standardize processes

• Strong communication and stakeholder engagement skills

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

• Able to routinely use standard office equipment such as computers, phones, photocopiers and filing systems.

• Make independent and sound judgments.

• Multitask, work under time constraints, problem solve, and prioritize.

• Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity.

• Use written and verbal communication skills effectively.Read and interpret data, information and documents to analyze and solve problems.

• Learn and apply new information and new skills.

• Able to comply with the company's safety and quality policies at all times.

Pay Transparency:

The annual base salary range for this position is €63,300.00 - €80,600.00. Total target compensation is determined using objective and gender-neutral criteria, including relevant experience, qualifications, skills, market benchmarks, geographic location, and the scope and responsibilities of the role.

This position may be eligible for variable compensation and other incentive programs in accordance with the terms of the applicable plans within the country of employment. In addition, team members are eligible to participate in the company's benefits and total rewards programs applicable to their location and employment status.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [e-mail]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.