Senior Application Support — 24/7 IT Delivery

ESB

Dublin

Hybrid

EUR 60,000 - 71,000

Full time

3 days ago

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Benefits offered by this job

Generous Pension

Staff well-being programmes

Sports & Social Clubs

Credit Union

Parental leave entitlements

Job summary

ESB IT Delivery is seeking an experienced Application Support Specialist to join the ESB Networks Business Application Support team in Dublin. You will provide support, maintenance, monitoring and continuous improvement of critical enterprise applications underpinning ESB's 24/7 operations.

You will collaborate with business stakeholders, project teams and vendors to ensure availability, reliability and secure operation of platforms supporting ESB's generation and trading activities, including

Qualifications

Minimum 5 years’ IT experience, preferably within Application Support, Production Support or DevOps environments.
Degree in IT related field or equivalent work experience.
Experience supporting enterprise applications within multi-tier architectures.
Knowledge and experience of Windows Server administration and support.
Strong software implementation, troubleshooting and incident management skills.
Experience with change control processes and technical documentation.
Excellent communication, stakeholder management and problem-solving skills.

Responsibilities

Maintain the availability, performance and security of business-critical applications through monitoring, preventative maintenance and proactive system health checks.
Troubleshoot and resolve incidents, ensuring high levels of customer satisfaction and service continuity.
Support application releases, upgrades, change requests and disaster recovery activities, including periodic failover testing between data centres.
Collaborate with project teams to deliver and integrate new applications and ensure effective knowledge transfer into support teams.
Identify and implement process improvements, automation opportunities and service enhancements across the application landscape.
Work closely with internal stakeholders, external vendors and support teams to deliver high-quality end-to-end services.
Participate in on-call and out-of-hours support arrangements where required to support critical business operations.