Senior AI Support Engineer for Post-AGI Success

OpenAI; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

A leading AI research company in Dublin is seeking experienced individuals to join their post-AGI support team. You will interact with customers, solve complex issues, and help improve operations using innovative processes. Candidates should have over 8 years of experience in support roles and possess strong problem-solving skills. The role offers a hybrid work model with three days in-office and relocation assistance.

Qualifications

• 8+ years of experience in user operations, technical support, or support engineering roles.
• Mastered SaaS troubleshooting and quickly grasp new technologies.
• Proven experience building strong relationships with customers.

Responsibilities

• Solve complex customer problems and provide ownership of product usage.
• Collaborate with Product and Engineering teams to resolve issues.
• Create approaches to scale solutions and improve operations.

Skills

Critical thinking

Problem solving

Technical communication

SaaS troubleshooting

Relationship building

Job description

A leading AI research company in Dublin is seeking experienced individuals to join their post-AGI support team. You will interact with customers, solve complex issues, and help improve operations using innovative processes. Candidates should have over 8 years of experience in support roles and possess strong problem-solving skills. The role offers a hybrid work model with three days in-office and relocation assistance.