Senior Principal Engineer — SaaS Platform Tech Lead

Intercom; Dublin; Hybrid; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and equity

Pension scheme

Health and dental insurance

Flexible paid time off

Cycle-to-Work Scheme

Paid maternity and paternity leave

Lunch and snack provisions

Modern equipment provided

Job summary

A leading AI Customer Service company in Dublin is seeking a Principal Engineer to lead key strategic initiatives and build systems within a collaborative environment. Responsibilities include hands-on development, mentoring engineers, and contributing to technical architecture. Candidates should have experience with SaaS products and distributed systems. The role supports a hybrid work model with a strong focus on innovation and teamwork.

Qualifications

• 2+ years of experience as the primary technical leader for a team.
• Deep knowledge of a high-level programming language.
• Experience in delivering value to customers or users.

Responsibilities

• Lead strategic execution in part of the engineering organization.
• Build back-end and front-end systems.
• Coach and mentor other engineers.

Skills

SaaS product development

Distributed systems experience

Technical leadership

Collaboration with technical leaders

Problem-solving

Education

Bachelor's or Master's in Computer Science or related field

Tools

Ruby

Python

Job description

A leading AI Customer Service company in Dublin is seeking a Principal Engineer to lead key strategic initiatives and build systems within a collaborative environment. Responsibilities include hands-on development, mentoring engineers, and contributing to technical architecture. Candidates should have experience with SaaS products and distributed systems. The role supports a hybrid work model with a strong focus on innovation and teamwork.