Security Systems Service Engineer / Technician

Convergint; Ireland; On-site; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Company vehicle provided

Generous annual leave entitlement

Ongoing training and development

Job summary

Convergint is seeking a reliable Security Systems Service Engineer to support service delivery across Dublin and the surrounding region. This field-based role covers maintenance, fault finding, and repairs of the full electronic security suite including access control, CCTV, and intruder alarms.

You will join Convergint’s service team to deliver high-quality work, complete detailed service reports, and communicate professionally with customers.

Qualifications

• Minimum 5 years in electronic security industry with enterprise-grade systems.
• Strong knowledge of IP CCTV and VMS platforms (Genetec, Milestone, Avigilon, Axis).
• Experience with HKC/Galaxy/Vanderbilt electronic security systems.
• Solid networking fundamentals; fault diagnosis skills.
• Experience in mission-critical or high-security environments.
• Customer-focused, detail-oriented, and professional.

Responsibilities

• Deliver reactive and planned service support across Dublin and surrounding region.
• Carry out fault finding, maintenance, and repairs on Access Control, CCTV, and Intruder systems.
• Complete planned preventative maintenance activities as scheduled.
• Support minor works, system upgrades and enhancements.
• Perform testing, verification, and commissioning where required.
• Accurately complete service reports and job records.
• Communicate professionally with customers and internal teams.
• Escalate complex or critical issues as needed.
• Adhere to service standards, health & safety requirements and quality processes.
• Participate in a 24/7 on-call duty roster for emergencies on a scheduled and rotational basis

Skills

IP CCTV / VMS

Electronic security systems

System integration

Networking fundamentals

Mission-critical environments

Independent / team player

Troubleshooting

MS Office

Driver's licence

Customer service

Tools

Genetec

Milestone

Avigilon

Axis

HKC

Galaxy

Vanderbilt

Job description

Convergint is a global, service-based systems integrator delivering security, fire, and life safety solutions to customers worldwide. Built on a foundation of 10 Values and Beliefs, we are committed to being our customers’ best service provider and an employer of choice.

Convergint is committed to inclusion and diversity and is an Equal Opportunity Employer.

The Opportunity

Convergint is seeking a reliable and customer-focused Security Systems Service Engineer / Technician to support service delivery across Dublin and the surrounding region.

This is a field-based service role, responsible for the maintenance, troubleshooting, and repair of the full electronic security suite, including Access Control, CCTV, and Intruder Detection systems. Working as part of Convergint’s Service Team, you will support a wide range of customers and environments, delivering high-quality service in line with agreed service levels.

This role is well suited to an engineer who enjoys variety, problem-solving, and working across multiple client sites.

What You’ll Be Doing

• Deliver reactive and planned service support across Dublin and the surrounding region.
• Carry out fault finding, maintenance, and repairs on Access Control, CCTV, and Intruder Alarm Systems.
• Complete planned preventative maintenance activities as scheduled.
• Support minor works, system upgrades, and enhancements.
• Perform testing, verification, and commissioning where required.
• Accurately complete service reports, documentation, and job records.
• Communicate professionally with customers and internal teams.
• Escalate complex or critical issues to Service Management as required
• Adhere to Convergint service standards, health & safety requirements, and quality processes
• Participate in a 24/7 on-call duty roster for emergency situations only, on a scheduled and rotational basis

What You’ll Bring

Essential Experience & Skills:

• Minimum 5 years’ experience in the electronic security industry, supporting enterprise-grade systems with strong technical knowledge of:
• IP CCTV and VMS platforms (Genetec/Milestone/Avigilon/Axis)
• Electronic security systems (HKC/Galaxy/Vanderbilt)
• System integration and fault diagnosis
• Solid understanding of networking fundamentals.
• Experience working in mission-critical or high-security environments
• Ability to operate independently and as part of a team
• Strong attention to detail and a structured, methodical approach to troubleshooting
• Customer-focused mindset with high standards of professionalism
• Proficiency in MS Office (Word, Excel, Outlook)
• Full clean Irish driving licence

Who You Are

You are a practical and dependable engineer or technician who takes pride in delivering quality work. You enjoy troubleshooting, working across different customer environments, and contributing as part of a collaborative service team. You may have gained relevant experience through service, installation, commissioning, or other technical roles within the electronic security industry or related technical environments.

What We Offer

• A competitive remuneration package, commensurate with experience
• Company vehicle provided (role dependent)
• Generous annual leave entitlement
• Ongoing training and development opportunities
• Clear progression pathways within Convergint’s service and engineering teams
• Corporate Social Responsibility (CSR) initiatives and paid CSR Day
• A supportive, inclusive, and values-driven company culture