Homecare Service Manager

Connected Health Group Limited; Cavan; Presencial; EUR 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Sign-on bonus

Employee awards

Referral bonus

Garda vetting

Cycle to Work

Wellbeing package

Career development

Local discounts

Resumo da oferta

Connected Health Group Limited is seeking a Homecare Service Manager to take operational control over homecare delivery across West Cavan, Monaghan, Longford, Leitrim and Mayo. You will report to the Managing Director and act as the region's senior point of accountability for compliance, quality and performance.

This is a hands-on management role for someone who thrives on ownership: building strong local teams, protecting service continuity, and being the trusted link between frontline delivery

Qualificações

• 3-5+ years' experience in a senior operational leadership role within homecare, domiciliary care or a regulated health & social care service.
• Proven track record leading multi-site teams and driving service quality within a compliance-led environment.
• QQI Level 6 (Supervisory Management) or equivalent leadership qualification.
• Deep working knowledge of HSE home support contract requirements, service specifications and SOP timelines.
• Experience managing governance, safeguarding and incident/complaint processes.
• Strong people leadership skills, with experience mentoring Client Care Managers and coordination teams.
• Full, clean driving licence with flexibility to travel extensively across the region.

Responsabilidades

• Ensure compliance with HSE requirements, SOPs and service standards.
• Oversee client onboarding, care delivery, service activation and regional capacity.
• Provide senior oversight of quality, safeguarding, incidents, complaints and audit compliance.
• Lead corrective actions and HSE reporting where required.
• Lead and support Client Care Managers, Supervisors, Coordinators and Admin teams.
• Ensure workforce training, performance, recruitment and compliance in partnership with HR.
• Provide operational support and contingency cover during periods of increased demand or absence.
• Monitor regional KPIs, including care hours, staffing, training, quality and service performance.
• Lead performance reviews and continuous improvement initiatives.
• Identify and manage operational risks, trends and unmet demand.
• Work collaboratively with HR, Training, IT, Quality and Finance to support regional delivery.
• Represent the region at management level and report key operational trends to the Managing Director.

Conhecimentos

Senior leadership

People management

Compliance awareness

Multi-site leadership

Formação académica

QQI Level 6 Supervisory Management

Descrição da oferta de emprego

Connected Health is one of Ireland's leading homecare providers, delivering vital community-based support across the West. As Homecare Service Manager, you will hold operational management for homecare delivery across West Cavan, Monaghan, Longford, Leitrim and Mayo - reporting directly to the Managing Director and acting as the region's senior point of accountability for compliance, quality and performance.

This is a hands-on management role for someone who thrives on ownership: building strong local teams, protecting service continuity, and being the trusted link between frontline delivery and the wider organisation.

Why Choose Connected Health

• Sign On Bonus: Receive a €200 bonus (after 3 months)
• Employee Recognition: Awards for Employee of the Month, Quarter, and Year
• Referral Scheme: €200 for successful referrals
• Recognition & Rewards: Employee of the Month, Quarter, and Year awards
• Career Growth: Ongoing training and professional development opportunities
• Free Perks: Free comprehensive training and support, Garda vetting, Cycle to Work Scheme, Wellbeing package, ongoing career progression opportunities and local discounts

Roles and Responsibilities

• Ensure compliance with HSE requirements, SOPs and service standards.
• Oversee client onboarding, care delivery, service activation and regional capacity.
• Provide senior oversight of quality, safeguarding, incidents, complaints and audit compliance.
• Lead corrective actions and HSE reporting where required.
• Lead and support Client Care Managers, Supervisors, Coordinators and Admin teams.
• Ensure workforce training, performance, recruitment and compliance in partnership with HR.
• Provide operational support and contingency cover during periods of increased demand or absence.
• Monitor regional KPIs, including care hours, staffing, training, quality and service performance.
• Lead performance reviews and continuous improvement initiatives.
• Identify and manage operational risks, trends and unmet demand.
• Work collaboratively with HR, Training, IT, Quality and Finance to support regional delivery.
• Represent the region at management level and report key operational trends to the Managing Director.

Essential Criteria

• 3-5+ years' experience in a senior operational leadership role within homecare, domiciliary care or a regulated health & social care service
• Proven track record leading multi-site teams and driving service quality within a compliance-led environment
• QQI Level 6 (Supervisory Management) or equivalent leadership qualification
• Deep working knowledge of HSE home support contract requirements, service specifications and SOP timelines
• Experience managing governance, safeguarding and incident/complaint processes
• Strong people leadership skills, with experience mentoring Client Care Managers and coordination teams
• Full, clean driving licence with flexibility to travel extensively across the region

About Us

At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health welcome applications for all job roles from members of all communities.

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