Scheduling Coordinator

Dovida Ireland; Dublin; On-site; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Milestone Bonus

Laptops

Paid Leave

Career Growth

Training & Development

Work-Life Balance

Job summary

Dovida Ireland is seeking a Scheduling Coordinator to organise rotas and staffing, and to maintain client and caregiver schedules using our in-house CRM system, People Planner.

You will monitor, mediate and log concerns, build strong relationships with clients and caregivers, and ensure smooth daily office operations with a professional approach.

Qualifications

• Must have excellent oral and written communication skills.
• Must be able to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness.
• Must establish good working relationships with office colleagues, clients and caregivers.
• Must be proficient in Word and Excel.
• Must present a professional appearance and demeanour.
• Must perform duties in a professional office setting.

Responsibilities

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging client and caregiver concerns
• Effectively managing relationships with caregivers and clients
• Encourage contact between caregivers, clients and the office
• Coordinate and maintain Client service schedule using People Planner
• Enter and maintain Client and Caregivers records
• Record Caregivers hours and enter into People Planner
• Deal with emergencies decisively and effectively
• Answer incoming calls in a friendly, professional manner
• Participate in meetings related to Caregivers scheduling/work rotas
• Perform any other necessary functions

Skills

Communication skills

Organisational ability

Discretion & integrity

Relationship building

Computer skills (Word & Excel)

Professional appearance

Office setting duties

Tools

Word

Excel

Job description

Join our team

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year. In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s ‘Circle of Care’ philosophy ensures it fulfils its promise: Your Life, Your Way.

Who we`re looking for

As a Scheduling Coordinator you should have following skills and experience.

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to establish good working relationships with the office colleagues, clients and Caregivers
• Must have computer skills and be proficient in Word and Excel
• Must present a professional appearance and demeanour
• Must have the ability to perform duties in a professional office setting

What you`ll do

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging both Client and Caregivers concerns
• Effectively managing and developing excellent relationships with the Caregivers and Clients
• Actively encouraging contact between Caregivers and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
• Accurately enter and maintain Client and Caregivers records
• Record Caregivers hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to Caregivers scheduling/work rotas
• Perform any and all other functions deemed necessary

What you`ll get

• Competitive Pay
• Milestone Bonus based on Office Targets
• Laptops
• Paid Annual Leave
• Career Growth
• Training and on going developmental support
• Good Work Life Balance

For information on how Dovida processes your personal data please see our Dovida Candidate and Referee Privacy Statement

We are an equal opportunities employer and are committed to providing reasonable accommodation throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.