Scheduling Coordinator

Dovida Ireland; Dublin; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Milestone Bonus based on OfficeTargets

Laptops

Paid Annual Leave

Career Growth

Training and development

Job summary

Dovida Ireland is seeking a Scheduling Coordinator to organise staff rotas, manage client and caregiver concerns, and foster strong relationships across offices and with clients.

You will coordinate with our Care team, log client issues, and ensure accurate records in our People Planner CRM for daily operations and scheduling. A professional office presence is essential.

Qualifications

• Excellent oral and written communication skills.
• Ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Discretion, integrity and fair-mindedness.
• Ability to establish good working relationships with office colleagues, clients and caregivers.
• Proficiency in Word and Excel.

Responsibilities

• Organise all rotas and staffing requirements (Rostering shifts).
• Monitor, mediate and log client and caregiver concerns.
• Develop and maintain excellent relationships with caregivers and clients.
• Encourage contact between caregivers, clients and the office.
• Maintain Client service schedule using People Planner CRM.
• Enter and maintain Client and Caregiver records.
• Record Caregiver hours and input into People Planner.
• Deal with emergencies decisively and effectively.
• Answer incoming calls in a friendly, professional manner.
• Participate in meetings related to Caregivers scheduling/work rotas.

Skills

Communication

Organisation

Discretion & integrity

Relationship building

Word & Excel

Tools

Word

Excel

Job description

Join our team

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country.

Dovida’s ‘Circle of Care’ philosophy ensures it fulfils its promise: Your Life, Your Way

Who we`re looking for

As a Scheduling Coordinator you should have following skills and experience.

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to establish good working relationships with the office colleagues, clients and Caregivers
• Must have computer skills and be proficient in Word and Excel
• Must present a professional appearance and demeanour
• Must have the ability to perform duties in a professional office setting

What you`ll do

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging both Client and Caregivers concerns
• Effectively managing and developing excellent relationships with the Caregivers and Clients
• Actively encouraging contact between Caregivers and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
• Accurately enter and maintain Client and Caregivers records
• Record Caregivers hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to Caregivers scheduling/work rotas
• Perform any and all other functions deemed necessary

What you`ll get

• Competitive Pay
• Milestone Bonus based on Office Targets
• Laptops
• Paid Annual Leave
• Career Growth
• Training and on going developmental support
• Good Work Life Balance

For information on how Dovida processes your personal data please see our Dovida Candidate and Referee Privacy Statement

We are an equal opportunities employer and are committed to providing reasonable accommodation throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.