Sales & Service Team Manager (ROI)

B&Q Limited; Navan; On-site; EUR 41,000 - 51,000; Full time

Benefits offered by this job

Pension scheme

Bonus scheme

ShareSave

7 weeks holiday

EAP

Shopping discounts

Wellbeing benefits

Job summary

B&Q Navan is looking for a Sales & Service Team Manager to lead front end, showroom and TradePoint teams and to drive sales through outstanding service.

You will build a high-performing team, champion the Make Every Customer Count philosophy, and oversee safety and compliance across the store. Competitive salary plus bonus and generous holiday provisions are offered.

Qualifications

• Must lead and coach a large, diverse team with a focus on customer experience.
• Retail store operations experience is preferred.
• Strong organisational skills and ability to prioritise tasks.

Responsibilities

• Lead and shape a large portion of store operations and drive service excellence.
• Inspire the Make Every Customer Count culture daily across the team.
• Lead Showrooms, TradePoint and Front End to deliver exceptional service.
• Oversee safety, security and compliance across the store through the shift lead team.

Skills

Customer focus

Sales mindset

Organised

Leadership and coaching

Communication

Team management

Job description

Overview

Sales and Service Manager

Full time - 36.75 hours per week

Permanent Contract

Up to €46,000per annum + Bonus + Pension + 7 Weeks Holiday (Including Bank Holidays)

B&Q Navan

Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Sales & Service Team Manager and you’ll lead and inspire our front end, showroom and TradePoint teams to drive sales through exceptional service.

What's the job?

A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every customer.It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to supportfuture sales growth. In this role you will:

• Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
• Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
• Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
• Oversee safety, security + compliance routines across the store through your shift lead team.

What we need:

Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer experience. In this role, you should be leading in a way that demonstrates the following qualities:

• Obsessed about our customers and listening to them.
• Loves sales and winning!
• Well planned and organised, with the ability to prioritise and think on your feet.
• Your first thought is always to lead and coach, not jump in and “do”.
• Confident to agitate when needed and deliver feedback to all audiences.
• A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 7 weeks holiday (Including Bank Holidays)
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.