Sales & Learning Enablement Lead

FMI Field Management Ireland; Dublin; On-site; EUR 45,000 - 52,000; Full time

Job summary

FMI is seeking an In-House Training Specialist to design, deliver and evaluate engaging training for our sales campaigns in Dublin. You will support Electric Ireland, eir, and other FMI campaigns, delivering induction, product, process and CRM training while creating materials and coaching teams.

You’ll work with operational managers and client stakeholders to drive learning outcomes, ensure compliance and report on progress.

Qualifications

• Experience in training, learning & development or sales-coaching.
• Experience delivering training in contact centre, telesales, field sales or customer service.
• Strong induction, product, process, systems and sales training delivery.
• Confident training employees on CRM and operational systems.
• Excellent facilitation, presentation and coaching skills.
• Ability to turn complex information into clear, practical learning.
• Strong communication, organisation and stakeholder-management skills.

Responsibilities

• Design and deliver engaging induction and new-starter training programmes.
• Deliver product, process, sales, customer-service and CRM systems training.
• Support Electric Ireland, eir and FMI campaigns with ongoing learning and development.
• Create high-quality presentations, learner guides, assessments and training materials.
• Manage new-starter training through induction, assessment, accreditation and nesting support.
• Deliver sales coaching, refresher training and targeted performance-improvement programmes.
• Analyse quality, sales and operational performance to identify training needs.
• Work with client stakeholders on knowledge transfer, training updates and campaign requirements.
• Evaluate training effectiveness and provide reporting on learner and programme outcomes.
• Ensure training aligns with FMI policies, client standards, quality and compliance.

Skills

Training delivery

Induction design

Coaching

Presentation skills

Stakeholder management

CRM training

LMS/virtual training

Education

Training qualification

QQI Level 6 Train the Trainer

Tools

CRM systems

Learning Management Systems

Job description

FMI is seeking an In-House Training Specialist to design, deliver and evaluate engaging training for our sales campaigns in Dublin. You will support Electric Ireland, eir, and other FMI campaigns, delivering induction, product, process and CRM training while creating materials and coaching teams.

You’ll work with operational managers and client stakeholders to drive learning outcomes, ensure compliance and report on progress.